Pre-Registration Representative Senior, Financial Securing

Summary

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located inоват Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.

Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

We believe equity is essential for optimal health outcomes and are committed to removing barriers due to racism, poverty, prenez-ç identidade, and other determinants of health. We celebrate, promote, and protect diversity, equity, inclusion, and belonging.

We are currently seeking a Precommissioned Representative Senior to join our Financial Securing team. This full‑time role will primarily work remote (Day, M‑F).

Purpose of this position:
The pre‑registration specialist confirms that all patient demographic information is current and complete, verifies insurance information, and confirms insurance benefit eligibility. This process reduces patient wait times, improves satisfaction, and lowers denials from front‑end activities.

Current List of non‑MN States where Hennepin Healthcare is an Eligible

Employer:

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin.

• Performs pre‑registration by contacting the patient via phone and completing an accurate interview to obtain/verify demographics, insurance, medical, and financial information
• Utilizes Benefit Collection tool to provide patient with an estimate of out‑of‑pocket expenses for services prior to date of service and attempts to collect any out‑of‑pocket expenses
• Adheres to department policies and procedures related to verification of eligibility/benefits, pre‑authorization requirements, and available payment options
• Identifies patients who may need Advance Beneficiary Notices for Non‑covered services (ABN.Collectors)
• Refers patients to the Price Estimate Team, as necessary
• Connects uninsured/underinsured patients with Financial Counseling or Medicaid eligibility vendor as appropriate
• Determines whether a service requires prior authorization; if so, documents appropriately and sends to prior authorization team
• Creates HARs and sets up appropriate Guarantor
• Contacts the patient to complete Medicare Secondary Payer Questionnaire for Medicare beneficiaries
• Thoroughly documents all conversations with patients and insurance representatives
• Ensures patients have logistical information necessary to receive their service (appointment, place and time, directions to facility)
• Maintains productivity and qualityvi standards and assists other dikey where necessary
• Other duties as assigned

• 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc.
• Bilingual strongly preferred, required in some positions
• An approved equivalent combination of education and experience

• Experience working in EPIC, preferred

• Knowledge of government and commercial payer (insurance) benefit and eligibility verification, and ability to navigate medical policy per payer guidelines
• Demonstrated expertise in logical thinking, dataarty, and analytiC
• Comprehensive knowledge of Microsoft Office (Outlook, Word, Excel)
• Strong communication skills, both verbal and written
• Ability to communicate effectively with collaborating departments, providers and insurance representantes
• Demo…