Patient Representative; Pediatric Specialty Clinics

Patient Representative (Pediatric Specialty Clinics)

Join to apply for the Patient Representative (Pediatric Specialty Clinics) role at University of Minnesota Physicians
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This is an AFSCME represented position.

The Patient Representative promotes UMPhysicians’ philosophy of patient‑centered care to meet the needs of all visitors and guests by providing a welcoming, friendly presence in the clinic. The individual in this role must maintain the professional and efficient operation of both reception check‑in and checkout procedures and demonstrate exceptional time‑management, prioritization, customer‑service and organizational skills.

• Assist with phones and schedule future appointments and/or procedures.
• Welcome visitors, provide non‑clinical information, collect co‑pays, and enter/verify health‑insurance information at check‑in.
• Oversee the clinic lobby and patient waiting area, ensuring it is clean, orderly and inviting.
• Arrange accommodation and interpreter services as needed for patients.
• Resolve non‑clinical patient customer‑service issues.
• Assist with coordinating provider schedules and appointments.
• Maximize clinic schedule efficiencies to reduce patient waiting times and enhance customer experience.
• Request, obtain and send medical records and diagnostic test results from patient visits to other providers as requested.

• Successful completion of the Patient Representative training program and on‑the‑job training within 5 weeks of hire.
• Knowledge of online scheduling and experience with EMR systems.
• Keyboarding skills of 35 wpm.
• Proven experience in customer service.

2512 S 7th St., Minneapolis, MN, 55454

40 hours/week 8:30 AM – 5:00 PM, Monday – Friday, with some flexibility requested based on business needs.

This fully benefit‑eligible position offers competitive wages, healthcare (including vision & dental), 401(k), parking & tuition assistance and more.

Join us on a mission to advance medicine.

USD 20.18 – 27.53 per hour

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.