Customer Support​/Scheduling​/Expeditor

Position: Customer Support/ Scheduling/ Expeditor
Job Type

Full-time

Description

Job Title: Customer Support/ Scheduling / Expeditor (experience in Metal Plating environment preferred)
Company/Location: Avtec Finishing / New Hope MN

Shift: Days - specific hours TBD

Pay: $65,000 - $80,000 DOQ

Signing Bonus: $1500

(Employment/staffing agencies - please do not reach out about this ad. We only hire direct.)

Service. Urgency. Accountability

This role sits at the center of our operation.

As a Customer Support / Scheduling Coordinator, you are the bridge between our customers and production. You help ensure parts move through our facility efficiently and leave on time.

We are a metal plating/finishing facility. Our work supports medical, aerospace, defense, and industrial manufacturing. Deadlines matter. Communication matters. Follow-through matters.

If you thrive in a fast-paced environment and take pride in staying organized and proactive, keep reading.

What to Know Before Applying - read carefully:

Attendance matters:

This role directly impacts customer delivery schedules. We depend on you being here every scheduled day, on time, and ready to work.

Strict security protocols:

Personal mobile devices must be locked up during shifts (available only on breaks and in designated areas).

Warehouse environment: Although this is a customer service type role, you will work mainly in a warehouse/manufacturing setting with exposure to heat, humidity, dust, and noise. This is hands-on, active work. We have a clean warehouse and are compliant with OSHA, Federal, and State regulations.

We conduct in-person interviews only:

This position is on-site only and located in Minnesota. We do not conduct virtual interviews. If you do not currently reside in MN, you must have definite relocation plans in place before being considered for an interview. There is a place to explain in the screener questions included with this ad.

About this Role

You will serve as the primary liaison between customers and internal production planning.

Your responsibility is to ensure customer orders are tracked, prioritized appropriately, and processed accurately and on time. Must be able to work closely with other departments to ensure expected results.

This role requires urgency, organization, composure, and professionalism.

Key Responsibilities

• Act as primary contact between customers and production planning
• Track and locate customer orders within the facility
• Expedite processing when necesssary
• Coordinate with production to meet delivery timelines
• Communicate clearly regarding scheduling, delays, or updates
• Clarify priorities and resolve conflicts as needed
• Maintain accurate records and documentation
• Assist in continuous improvement of workflow and communication
• Follow safety and production guidelines in a fast-paced, hands-on warehouse environment

This position requires attention to detail and the ability to manage multiple priorities simultaneously.

What We're Looking For

• Reliable attendance and strong work habits (showing up matters here-your team counts on you!)
• High school diploma or equivalent
• 2+ years experience in production coordination and/or customer service - in a plating shop (preferred)
• Outstanding customer service skills
• Ability to maintain composure in high-pressure situations
• strong phone and communication skills
• Basic computer proficiency (MS Office and data entry)
• Ability to follow written instructions and procedures
• Ability to work independently and as part of a team
• U.S. work authorization
• MUST be able to speak, read, write, and understand English

This position involves walking, standing, reaching and moving throughout the facility as needed.

What We Offer (Perks & Benefits)

We invest in people who invest in their work.

• Competitive Pay and Signing Bonus
• Work-Life Balance:
  Generally work a short day on Fridays
• Reviews & Raises:
  Performance reviews at 60 days, 6 months, then twice a year-raises available if expectations are met
• Bonuses:
  Quarterly profit-sharing
• Paid Time Off:
  Holidays, PTO, Sick & Safe time, and an extra paid day off for your work anniversary
• Retirement Support: 401k with company contributions
• Insurance Coverage:
  Medical, Dental, Vision, Life insurance, Long-Term Disability, Pet, FSA, and more!
• Paid Extras:
  Prescription safety glasses, safety boots, referral bonuses, and more

APPLICATION PROCESS:

• Upload a current resume & answer the questions provided (completing this task provides a little insight into you and helps us determine the best candidates to interview). Thoughtful answers are expected.
• No need to reach out and verify if the application was received. If you receive an email/text response when you submitted the application, then you'll know it was received. Contacting HR does NOT increase chances of an interview.
• If you are selected for an interview, you will be contacted via text/email. ( As part of our selection process, while onsite for an interview, you MUST PASS A BASIC MATH TEST within 10 minutes to move on to the interview phase.)
• Expect a response within 14 days of your application.

Requirements

Communication &…