Project Manager, Creative Design ​/ Digital Art

Position: Project Manager 2
SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

In Summary

Sgsco is looking for a highly-organized project manager to ensure a positive sgsco client experience

in the execution of production art and prepress. Ideal candidates are proactive in problem-solving, take ownership of deadlines and get the job done right the first time. Join our growing organization and dedicated team by applying today!

Once per week onsite in Brooklyn Park, MN.

The Challenge

As the Project Manager, you are our client's primary contact, responsible for managing and meeting client expectations in the high volume of projects for our clients' brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the sgsco production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

What You'll Do

Manage Projects

• Lead the day-to-day client engagement to ensure a positive sgsco experience
• Identify and define new projects, managing them from concept through file ship
• Manage the project scope, creative execution, routing, and reconciling steps for the next stage gate in the process all the way through file ship
• Manage client expectations and troubleshoot as situations arise
• Manage the workflow between multiple teams in the sgsco production network
• Manage project timelines ensuring on-time delivery
• Use set pricing matrices to create estimates for internal use as well as for the client
• Ensure a swift project-close managing the billing and invoicing process

Ensure Quality

• Know your client, their process (deliverables, rework) and preferences to operate as the client's brand guardian to ensure global consistency and continuity
• Capture and manage a repository of client nuances including templated standard communications (specific to the client), brand assets, etc.
• Oversee accuracy of creative handoffs and executed files for routing
• Document all critical and pertinent information that may impact quality
• Ensure all project creative communication is concise when delivered to production and client
• Verify technical supplied data is correct to supplied art

Lead Teamwork

• Communicate client preferences to create consistency across the sgsco production network
• Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations
• Lead the client Pre-Pro Meetings for low complexity projects
  • Understands the client, brands, internal processes, etc. and share knowledge with internal teams
  • Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences others

Drive Results

• Manage reporting and tracking for projects both internally and externally, such as:
  • Project Tracking in Smart Sheet and/or Excel
  • Client weekly status reports
  • Distribution support, audits and follow-up
  • Keeping updated with any price matrices changes and process workflows with the client's software and sgsco

Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business

Need to Haves

• High School Diploma or GED equivalent
• Some college/Associate's Degree preferred
• The equivalent of 3+ years of experience preferred
• Previous experience in customer service and/or project management
• Experience in the design, print or production art industry preferred
• Full comprehension in reading work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• General skills in Illustrator, Photoshop and the Adobe Creative Suite

Great to Haves

• High sense of urgency and willingness to go the extra mile always one step ahead, making sure everything is accounted for
• Adaptable to accommodate client personalities and preferences, and build trust
• Focused on the little details, but never losing site of the big picture
• Highly organized: can juggle 35 balls in the air, without dropping any
• Flexible and proactive: always having a plan B (and C and
  
  D)
• Leads with eyes-on and hands-off and equips direct reports to deliver projects on-time and to quality

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or…