Customer Service Lead

Are you a natural leader who loves customer service, organizing a space, and keeping things running smoothly? We’re looking for a Customer Service Lead to take ownership of the day-to-day operations at a busy storage facility. This role is perfect for someone with retail management, hospitality leadership, or property/operations experience who enjoys working independently, being hands‑on, and delivering great service.

If you’re reliable, people-focused, and love keeping things in order — this could be a great fit.

Please note, fully onsite role in Minneapolis. Compensation: $21to $26/hour + Bonus + Permanent Opportunity

• Greet customers, answer questions, and provide friendly, helpful service.
• Handle new rentals, unit showings, lease agreements, renewals, and move‑outs.
• Maintain the facility — ensuring units, hallways, and grounds stay clean, safe, and secure.
• Monitor security systems, complete walkthroughs, and respond to safety issues.
• Collect payments, follow up on overdue accounts, and keep accurate records.
• Track unit availability, pricing, and occupancy.
• Support basic marketing efforts such as signage, online listings, and community outreach.
• Coordinate repairs or maintenance when needed; conduct routine inspections.
• Lead and support staff scheduling, onboarding, and training (if applicable to the location).
• Maintain a safe and compliant workplace and follow company policies.
• Jump in wherever needed — you’re the go‑to person for daily operations.

• Experience in retail leadership, property management, facility supervision, or customer service management is an asset.
• Strong communication skills and the ability to handle customer issues calmly and professionally.
• Organized, reliable, and able to juggle multiple priorities.
• Comfortable working independently and making decisions.
• Basic computer skills (Microsoft Office, email, online platforms).
• Valid driver’s license and clean background check.
• Flexibility to work occasional weekends or evenings based on facility needs.

At Aplin — together with our brands Compu Staff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.