Bilingual Customer Service Representative

We are hiring a Bilingual Order Coordinator to provide sales and order support for our Sales Managers in our Hospitality Division. This will support North America and Latin America.

In this role you will:

• Respond to customer inquiries via phone, email, mail or social media.
• Update customer/account information in SFDC during and after each call
• Respond and route website leads in SFDC
• Close quotes in SFDC once purchase orders are received
• Collaborate with RSM and ISR entering tasks, calls, and activity via SFDC
• Resolves product or service problems by clarifying the customer's complaint

• Bilingual - Must be fluent in Spanish and English
• Familiar with product structure, bill of materials, routers, prints, etc.
• Strong organizational and communication skills.
• Strong problem-solving skills, ability to analyze a situation and define a solution.
• Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• Salesforce or similar CRM platform
• Zoom, Microsoft Teams, or similar video conferencing platforms