Neighbor Services Care Center Advisor

Job Title: Neighbor Services Care Center Advisor

Department: Neighbor Services

Lead: Dan Zaens

FSLA Status: Non-exempt

Hours: Full‑time; 40 hours/week

Pay: $23.00/hour (additional $3 hourly for bilingual candidate)

Location: Remote

As a Neighbor Services SHHCC Advisor, you will be the first point of contact for individuals seeking food assistance and related resources. A critical part of this role is supporting access to SNAP (Supplemental Nutrition Assistance Program), which helps families and individuals afford nutritious food and reduce hunger. Advisors provide direct support through phone calls and other channels, assist with applications, and connect neighbors to community programs.

This role is primarily customer‑facing (70–100%) with some reporting, outreach, and special projects.

• Respond to inquiries professionally and empathetically via phone, email, and other channels.
• Conduct eligibility screenings for SNAP, CSFP/NAPS, and other programs.
• Provide application assistance and share community resources.
• Coordinate referrals and schedule specialized support.
• Maintain confidentiality and comply with HIPAA and security requirements.
• Track data accurately and meet monthly referral and application goals.
• Collaborate with internal teams and community partners to improve outreach.
• Stay current on SNAP and CSFP/NAPS policy at state and federal levels.
• Participate in trainings and occasional in‑person meetings (2–4 times per quarter).

• Exceptional customer service and communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite; experience with databases (Service Now preferred).
• Comfortable with phone‑based work and remote setup (secure workspace and reliable Internet required).

• Bilingual in Somali, Spanish, Hmong, or Russian.
• Experience with diverse populations and nonprofit/community organizations.
• Interest in health equity, nutrition, and food access.
• Access to reliable transportation for outreach events and meetings.

• We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.
• We Lead with Our Hearts: We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.
• We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.
• We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.
• We Believe our Differences Make us Stronger: We are curious about and embrace cultural differences. We build teams that reflect our community.

Second Harvest Heartland is an EEO/AA Employer.