Monitoring Specialist Hybrid Shift

Overview

Tell us about your department:
This is for the Crisis Intake team responsible for planning for and responding to crisis incidents mostly non-IT that affect our people customer facilities and operations.

The primary function is to intake calls from the Emergency Hotline, perform triage and notification, and provide situational awareness for events that are or may impact operations. Secondary the role will help support remote camera monitoring in our locations.

The Crisis Operations Specialist assists employees contacting the Emergency Hotline and provides situational awareness by monitoring various internal and external sources. Communicates critical information about natural disasters, social unrest and illegal activity that occurs in or around Best Buy employees, customers and facilities. This is a great opportunity for those interested in emergency management, threat detection and situational awareness. Work as part of a team.

This is an in-person position working at the Best Buy Campus.

• Answer Emergency Hotline calls and gather information from employees.
• Complete Intake Forms as per standards and submit the electronic form to engage proper teams to assist callers.
• Maintain situational awareness of events and incidents that could cause an impact to people or operations.
• Monitor Best Buy facilities for burglary or damage through CCTV and may include Electrical and HVAC systems.
• Complete daily reporting as per SOP.
• Escalate to appropriate authorities or Best Buy teams should suspicious activity occur.

What are the top five skills and number of years of experience required to perform this job?

• Solid verbal and written communication skills, analytical and problem-solving ability.
• Ability to focus and multi-task.
• Basic call center experience preferred.
• High school diploma or GED required.
• 1-2 years call center or customer service experience required.

• A strong work ethic with a solid record of dependability is crucial.
• Broad retail experience is beneficial.
• Communication across a variety of channels including Outlook, Teams, Phones, etc.

Interviews will be with two or three people. Usually with someone who is not directly related to the work to give us a broader perspective of the candidates.

• customer support
• microsoft windows

• Verbal and written communication or documenting to ask questions on more detail.
• Analytical/problem solving (e.g., law enforcement issue guidance).
• Multitasking.

Entry Level.

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $26.00 - $27.57/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Minneapolis, MN.

This position is anticipated to close on Jan 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.