Customer Service Officer

Job Description

Swift 7 Consultants is seeking a proactive and detail-oriented Customer Service Officer to join our team in Madison, WI. The successful candidate will be the front line of our client relationships, responsible for delivering exceptional service and support. You will play a vital role in ensuring client satisfaction and maintaining our reputation for excellence.

• Serve as the main point of contact for client inquiries, providing timely and professional assistance via phone, email, and live chat.
• Resolve customer issues and complaints efficiently and effectively, escalating complex problems to the appropriate team members when necessary.
• Maintain accurate and detailed records of all client interactions and transactions in our database.
• Collaborate with various internal departments to ensure seamless service delivery and client satisfaction.
• Educate clients on our products and services to help them make the most of their partnership with us.

• Bachelor's degree in Business, Communications, or a related field.
• Proven experience in a customer service or client-facing role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a calm, professional demeanor.
• High level of empathy and a genuine desire to assist others.
• Proficient in using CRM software and other customer support tools.

• Competitive salary with opportunities for performance-based bonuses.
• Professional growth opportunities through continuous training and career development programs.
• A supportive and collaborative work environment that values skills development and teamwork.
• Job Type: Full-time, Permanent.