Order Processing & Customer Service Specialist

Are you detail-oriented and passionate about delivering exceptional customer experiences? We're looking for a Customer Service & Order Processing Specialist to support our manufacturing operations. In this role, you'll manage order processing from start to finish, provide responsive customer support, and ensure accuracy in every transaction. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!

Details:

• Pay: $26-29/hr ($54K-$60K/yr) depending on experience
• Schedule: Monday-Friday, 8:00am - 4:30pm
• Location: Fully in office for training and then you have the option to work 2 days in office, 3 days outside of office (must live in Minnesota)
• Type: Contract only to start (at least 3 months guarenteed) with potential to go longer or permanent based on a few factors (performance, business volume, etc.).

• Process customer orders accurately through our e-commerce and ERP systems.
• Verify pricing, product availability, and lead times before confirming orders.
• Monitor order status and proactively communicate updates to customers.

• Serve as the primary point of contact for existing and new customers, providing timely assistance via phone and email.
• Troubleshoot technical issues related to the e-commerce platform and guide customers through solutions.
• Address inquiries regarding product specifications, shipping timelines, and billing details.

• Prepare and maintain accurate records of orders, purchase orders, and vendor compliance documents.
• Assist in generating bid packets and supporting documentation for special projects.
• Ensure adherence to company SOPs and quality standards throughout the order lifecycle.

• Collaborate with production, logistics, and sales teams to ensure timely fulfillment and resolve any order-related challenges.
• Liaise with vendors and contractors for scheduling, compliance, and delivery updates.

• 3+ years of experience in B2B Customer Service, Sales Support, or Order Processing
  , preferably in manufacturing or distribution.
• Hands-on experience with ERP systems
  ; SAP knowledge is a plus.
• Proficiency in Microsoft Office Suite and familiarity with CRM platforms.
• Strong technical aptitude and ability to learn new systems quickly.
• Excellent communication skills with patience and professionalism when assisting customers.
• Detail-oriented with strong organizational and multitasking abilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.