Customer Relations Specialist

Are you a people person? Do you thrive in customer satisfaction roles? Pride Staff, a national staffing company, is seeking an enthusiastic Customer Relations Specialist as soon as possible.

We are hiring for a qualified Customer Relations Specialist who is dedicated to great customer service and has the ability to listen and understand the customers needs and wants, as well as professionally resolve any issues that a client may have effectively and efficiently.

This position processes customer orders, answers questions and/or trouble shoots customer calls while maintaining a high level of professionalism and focus on customer satisfaction. You will be responsible for taking inbound calls from customers regarding products and service as well as provide general information regarding questions/issues.

Customer Relations Specialist Shift: 9 am - 5 pm, Monday - Thursday; 8 am - 4 pm Friday

Customer Relations Specialist Pay: $20.00/hour

Customer Relations Specialist Essential Duties and Responsibilities:

• Accurate and timely processing of customer orders
• Management of customer complaints/requests
• Process returns, including issuance of return labels
• Process back orders and assist with shipping for other special programs and promotions
• Assist with outgoing mailings and various projects in collaboration with other departments as needed

Customer Relations Specialist Key Qualifications:

• Minimum of 6 months experience in a call center environment required
• Demonstrated success in a previous customer service role
• Strong organizational skills with the ability to self-direct, multi-task and prioritize
• Working knowledge of Microsoft Office Suite, including Microsoft Outlook and One Note
• Experience with Acumatica is a plus
• Polished and professional communication skills, including strong phone and email etiquette
• Competent, accurate keyboarding skills with comfort using 10 key
• High school diploma required

Join Us.

Pride Staff Company Overview

Pride Staff is dedicated to helping you succeed! Our team of consultants provides valuable employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years. At Pride Staff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources.

Customer Relations Specialist Pay: $20.00/hour

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour