Call Center Representative

Call Center Representative – Premier Disability Services

Join Premier Disability Services, a full‑service social security disability advocacy firm that assists more than 100,000 individuals each month with obtaining their Social Security Disability benefits. We are looking for a Call Center Representative to join our Brooklyn Park, MN team or work remotely in various states.

• Make outbound calls to clients requesting our services.
• Answer incoming calls from potential clients.
• Provide accurate information about clients’ cases.
• Convey the benefits of Premier Disability Services.
• Gather information, document responses, and maintain detailed records in our CRM system.

• Excellent oral and interpersonal communication skills.
• Professional phone manners and a friendly attitude.
• Active listening and problem‑solving skills.
• Ability to handle objections and de‑escalate challenging situations.
• Quick learner who can retain new system information.
• Proficiency with multiple computer systems and a CRM platform.
• Typing speed of at least 50 WPM.

Hourly rate: $16.00 – $20.00 per hour. Additional bonus potential up to $500 per month based on performance.

Onsite:
Brooklyn Park, MN – Pay starts at $20.00 per hour.
Remote hiring areas – Pay starts at $16.00 per hour.

Hiring states include Minnesota, Georgia, Iowa, Texas, South Dakota, and Kansas.

Full‑time, hourly, non‑exempt position.
Hours of operation:
Monday through Friday, 8:00 am – 6:00 pm CST.

• Medical, dental, and vision insurance.
• PTO and paid holidays.
• Cafeteria onsite and subsidized lunch program.
• Opportunities for career growth within the company.
• 401(k) retirement savings plan with company match.
• Life, short‑term, and long‑term disability insurance.
• Commuter benefits and access to an Employee Assistance Program.
• Additional voluntary benefits: home, auto, pet insurance, discounted legal and financial services.

To apply, please submit your application online at the earliest convenience. This is an exciting time to join Premier Disability Services.

Premier Disability Services and its affiliates are an equal‑opportunity employer. We welcome applications from people of all backgrounds, including women, people with disabilities, and all protected classes.