Call Center Representative

Call Center Representative - Customer Service & Collections

Location: Maple Grove, MN
Type: Temp-to-Hire | Full-Time | 100% Onsite
Pay: $20/hour

Join a dynamic call center team where you'll handle high-volume outbound and inbound calls, provide exceptional customer service, and support clients with payment processing and account management. This is a great opportunity for individuals with strong communication skills and a passion for helping customers.

• Make 100+ outbound calls daily and manage 15-30 inbound calls.
• Verify client identity and ensure accurate account information.
• Explain financing terms, payment schedules, and account details clearly.
• Assist clients in setting up payment methods and resolving account issues.
• Perform collections calls for late payments and process adjustments.
• Maintain accurate records in CRM and internal systems.

• 1+ year experience in a call center, customer service, or office environment.
• Strong verbal and written communication skills.
• Ability to type accurately and maintain attention to detail.
• High School diploma or GED required; college degree a plus.
• Proven work ethic and job stability in previous roles.

• Permanent: Mon-Thu 8:00 AM-5:00 PM | Fri 8:00 AM-2:30 PM
• Overtime: 1 Saturday every 1-1.5 months

• Health, Dental & Vision Insurance
• Retirement plan with match
• Paid Time Off & Holiday Pay
• Casual work environment, team activities, and growth opportunities

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.