Case Manager

Call Center Representative

Premier Disability Services, LLC® is a full‑service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

In this entry‑level role, you will provide high‑quality phone support to attorney clients. You’ll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Compensation: $16.00 – $20.00 per hour with opportunity to earn up to $500 a month in bonuses based on performance.

Location:
Onsite: Brooklyn Park, MN – Pay starts at $20.00 per hour.
Remote: Pay starts at $16.00 per hour.

Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas.

Terms: Full‑time hourly, non‑exempt position.

Hours of Operation: Monday–Friday 8:00 am – 6:00 pm CST.

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Provide accurate information to clients regarding their case
• Convey the benefits of the Premier Disability services
• Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening and problem‑solving skills
• Ability to handle client objections and de‑escalate challenging situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems using Customer Relationship Management software (CRM)
• Strong computer knowledge and excellent typing skills (at least 50 WPM)

• Medical, dental and vision insurance
• PTO and paid holidays
• Cafeteria onsite and a subsidized lunch program
• Opportunities to grow within the company

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well‑being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short‑term and long‑term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits, and access to our Employee Assistance Program (EAP) and well‑being coaching services.

In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

Internet Brands and its wholly‑owned affiliates are an equal opportunity employer.