Front Desk Attendant-PT Weekends

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This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $19.00/hr

Open Position:
Saturday and Sunday 7:00 a.m.

-3:00 p.m.

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. The Desk Attendant communicates issues, concerns, and notable events with the Desk Attendant Supervisor and Community Manager regarding daily activities of the property.

• Accountability for servicing residents with a focus on the values of First Service Residential:
  Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors.
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift.
• Monitor security cameras, watch for any rule violations, and file appropriate reports.
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed.
• Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working.
• Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• High School Diploma
• Associate or bachelor’s degree (Preferred)
• Background in…