Customer Service Representative

Description

We are seeking a proactive and detail-oriented Customer Service Representative with technology support experience to join our team. You will provide top-tier customer service while assisting clients with basic technology issues and navigating digital platforms.

Key Responsibilities:

+ Respond to customer inquiries via phone, email, or chat, delivering exceptional service and timely solutions.

+ Troubleshoot basic technology or system issues, guide users through CRM platforms, and escalate complex technical concerns as needed.

+ Support AI and automation initiatives and contribute to process improvements across customer service operations.

+ Maintain accurate and thorough documentation of customer interactions.

+ Collaborate with cross-functional teams to resolve issues and enhance the customer experience.

Requirements

+ Must have experience with Zendesk.

+ Strong communication and organizational skills.

+ Demonstrated ability to navigate digital platforms, troubleshoot issues, and quickly learn new technologies.

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Experience with CRM systems and/or workflow automation tools is preferred.

+ Customer-focused mindset with a commitment to providing efficient, connected solutions.

+ Previous experience in a customer service or technology support role is highly desirable.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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