Customer Service Representative

Customer Service Representative

Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative
!

Location:

Edina, MN

Position:
Full-Time

Our employees are the backbone of our success. We pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.

• Competitive Pay:
  Starting at $21/hr + commission
• Stay-on Bonus: $500 after 6 months
• Comprehensive Benefits:
  Health, dental, paid vacation, vision, and 401(k)
• Team Culture:
  Friendly, supportive, and fun work environment
• Opportunities for Growth:
  We invest in your development and career advancement

• Engage with Customers:
  Answer incoming calls and make outgoing calls to assist clients, providing them with information in a professional and friendly manner.
• Coordinate Scheduling:
  Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
• Dispatch Calls:
  Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Handle Administrative Duties:
  Process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

• 1+ years of customer service experience (call center experience is a plus)
• Excellent communication skills, both written and verbal
• Tech‑savvy with strong computer skills (data entry, Excel knowledge)
• Bilingual skills are a plus
• Previous dispatch or home service experience is a bonus

Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!