Call Center Representative

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Premier Disability Services, an Internet Brand company, is a growing full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.

Hourly range: $16.00 – $20.00 per hour, with opportunity to earn up to $500 a month in bonuses based on performance.

Hiring States:
Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Onsite
:
Brooklyn Park, MN – Pay starts at $20.00 per hour

Remote hiring areas
:
Pay starts at $16.00 per hour

Terms
:
Full-Time, hourly, non-exempt position.

Hours of Operation
:
Monday through Friday, 8:00 am – 6:00 pm CST

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Making outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently accessing various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigating multiple computer windows to access several systems in a proficient manner.
• Handling all callers with efficiency, courtesy and respect.
• Meeting daily metric goals and monthly audits.

• Two (2) years high-volume call center experience.
• Two (2) years Customer Service/Sales experience preferred.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50 WPM.
• Ability to deal with high call volume while deescalating scenarios through conflict resolution skill set.
• Sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels (accuracy, call quality, timeliness, and productivity).

• Medical, Dental and Vision insurance.
• PTO and paid holidays.
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company.

Our comprehensive benefits package includes health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits, and access to our Employee Assistance Program (EAP) and well-being coaching services.

Employees can also take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories:
Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include WebMD, Medscape, Henry Schein ONE, Nolo, Avvo, Martindale, Cars Direct, Fodor’s Travel, and many others.

Internet Brands and its wholly owned affiliates are an equal opportunity employer.