Order Processing and Customer Service Representative

Order Processing and Customer Service Representative

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Duncan Co. is a leader in providing reliable industrial flow control solutions. We are looking for an enthusiastic and detail-oriented Order Processing and Customer Service Representative to join our team. This role focuses on managing orders and providing excellent customer service post-order placement.

The Order Processing and Customer Service Representative will be responsible for ensuring that all customer orders are entered accurately and will handle customer service processes from the Customer POs until the product is delivered at the customers location and they are invoiced. You will act as a liaison between sales, logistics, and customers to guarantee customer satisfaction and timely delivery.

• Accurately enter and process customer orders, ensuring adherence to company procedures.
• Work with Technical Sales Team to have a smooth transition of information and handoff from quote to order.
• Handle customer inquiries regarding orders, shipping, and delivery timelines with professionalism.
• Maintain accurate records of order details, invoicing, and shipment tracking.
• Serve as the main point of contact for post-order customer interactions, providing updates and resolving any issues that may arise.
• Quickly address and rectify order discrepancies or issues to maintain customer satisfaction.
• Work with the warehouse and logistics teams to ensure orders are prepared and shipped as promised.

• 2+ years previous experience in order processing, customer service, or a related role, ideally within an industrial or technical environment.
• High school diploma or equivalent; post-secondary education or technical training is a plus.
• Strong communication and organizational skills.
• Familiarity with order management software and systems.
• Excellent attention to detail and problem-solving capabilities.
• Ability to multi-task and prioritize in a fast-paced environment.
• Basic understanding of industrial products and order workflows is preferred.

• A proactive approach to providing excellent customer service.
• Comfortable working in a dynamic environment with shifting priorities.
• Ability to collaborate effectively with different departments.

The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to remain in a stationary position 75% of the time. Must be able to communicate information and ideas so others will understand.

Must be able to exchange accurate information in these situations. Must be able to observe details at close range.

Compensation: $50,000 - $60,000 Dependent on experience and qualifications

• Health insurance
• 401(k)
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.