Commercial Customer Service Representative
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-01-12
Listing for:
North Suburban Agencies, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Commercial Customer Service Representative
Apply for the Commercial Customer Service Representative role at North Suburban Agencies, Inc.
Position OverviewAs a Commercial Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance‑related matters.
Benefits- 401(k) matching
- Flexible schedule
- Training & development
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Establish customer relationships and follow up with customers, as needed.
- Respond promptly to customer inquiries via phone and email.
- Provide information about insurance policies, coverage details, and claims processes.
- Assist clients with policy changes, updates, and renewals.
- Investigate and resolve customer issues or concerns with empathy and professionalism.
- Use a customer‑focused, needs‑based review process to educate customers about insurance options.
- Interest in marketing products and services based on customer needs
- Excellent communication skills – written, verbal, and listening
- People‑oriented
- Detail oriented
- Proactive in problem‑solving
- Able to learn computer functions
- Ability to work in a team environment
- Currently licensed applicants preferred
Entry level
Employment TypeFull‑time
Job FunctionSales and Business Development
IndustriesInsurance
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