Account​/Relationship Management Specialist

## Our Interview Practices
* To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
** Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
*** Compensation:**$52,300.00 - $89,350.00 USDThis role is eligible for Commission.
* Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*##
** Additional Information**:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
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* Who We Are:

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* What We Offer:

** The Account & Relationship Manager role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a
* hybrid* schedule (in-office 2-days a week), and amazing benefits.
** What You'll be Doing:
** As an Account & Relationship Manager, you will play a crucial role in building and maintaining effective long-term relationships with a portfolio of clients. You will support more senior team members in identifying and developing new sales opportunities, while learning the essentials of account management. Your contributions help enhance customer satisfaction and drive revenue for the organization.
** Key Tasks:
*** Assist in identifying potential clients and new business opportunities.
* Conduct initial outreach and establish first contact with potential customers.
* Support sales presentations and product demonstrations.
* Maintain accurate records of customer interactions and sales activities.
* Respond to basic customer inquiries and escalate complex issues to senior team members.
* Assist in preparing sales reports and tracking performance metrics.
* Learn and understand the products/services offered by the organization.
* Help coordinate meetings and gather customer feedback.
* Participate in team strategy sessions.
* Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.
** Performance Metrics:
*** Individual quota attainment; achievement of renewal target and up-sell targets
* Customer adoption target attainment: improvements in customer adoption of current portfolios (month over month or quarter over quarter)
* Number of leads identified and communicated to Account Executive
* Customer satisfaction scores and retention rates
* Completion of assigned product trainings and other required learnings for professional development
** You're a Great Fit if You Meet These Requirements:
*** The ability to work a hybrid schedule, going to an office location 2-days a week, and working an 8 a.m. to 5 p.m., Monday - Friday schedule, ET and CT preferred
* 4 years of B2B commissioned sales or equivalent.
*…