Resolution Manager

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year‑end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities.

Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Support and enhance the advisor and client experience by providing immediate specialized service and operational support related to brokerage platforms, products and services. Provide high‑level service to field and business partners by delivering subject‑matter expertise across multiple brokerage business and advisory programs. Serve as a central point of contact for escalated advisor and client issues, including support of HNW clients and elite advisor practices.

Provide timely and accurate follow–through to key stakeholders, field leaders, advisors, and staff while ensuring appropriate communication and closure on all outstanding activities, issues, or concerns. Serve as an on‑team informal leader, providing coaching and guidance for complex issues.

• Serve as a single point of contact for complex issues for Chairman's Advisory Council (CAC) advisors and staff, including requests to expedite, seek exceptions, and resolve errors.
• Collaborate across a cross‑organizational team to resolve complex issues for advisors and clients challenging existing policies, procedures or decisions.
• Develop, sustain, and maximize relationships with advisors, staff, senior leaders, and Service and Operations business partners.
• Provide mentoring, standard processes, and a Single Point Of Contact (SPOC) through change moments to the field and key business partners.
• Coordinate conference calls with WMS products and advisor offices that need additional support to navigate change moments and gather field feedback for future improvement opportunities.
• Lead, handle, and collaborate with appropriate business partners to implement and provide required support during business crisis situations.
• Lead team projects and initiatives or ad hoc projects as assigned. Present Service & Operations trends, gaps, issues and improvement opportunities to leaders.
• Develop, sustain and improve relationships with advisors, staff, senior leaders and Service and Operations business partners. Partner and influence other business areas on concerns, exceptions, sophisticated issues.
• Act as primary backup when the leader is out of the office and represent the leader in meetings as needed.

• Shown ability to research and resolve sophisticated, high‑priority issues in a timely manner.
• 5+ years of applicable financial services/brokerage experience.
• Shown thought leadership.
• A self‑starter with the ability to balance multiple priorities.
• Ability to influence and collaborate with or lead across the organization and at all levels to get results.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of leadership on issue status summaries.
• Excellent customer service skills that include the ability to explain sophisticated policies in a straightforward, easy‑to‑understand manner.

• Occasional travel may be requested.

The estimated base salary for this role is $71,300–$98,100 per year. We have a pay‑for‑performance compensation philosophy. Your initial total compensation may vary based on job‑related knowledge, skills, experience, and geographical work location. Most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long‑term incentives depending on the role. We also offer a competitive and comprehensive benefits program that supports all aspects of health and…