Account Manager

Description

Location: Minneapolis HQ

Reports to: SMB Director or Manager

Type: Full-Time, Base + Performance-based annual bonus

As an Account Manager at Foundation, you’ll be the go‑to advisor for a portfolio of clients who rely on us to deliver managed services, Apple lifecycle support, and high‑trust technology guidance. You’ll help marketing executives, nonprofit leaders, and agency owners sleep better at night knowing their IT is in the right hands. You’re not here to push boxes—you’re here to build lasting relationships, surface smart solutions, and turn client challenges into creative wins.

Build and maintain strong, trust‑driven relationships with key client stakeholders.

Serve as the primary point of contact, coordinating technical resources and communicating clearly across teams.

Conduct regular check‑ins and on‑site visits to understand client goals and align IT strategies accordingly.

Proactively identify lifecycle needs for devices and infrastructure; guide clients on responsible upgrades and refreshes.

Translate technical complexity into clear, actionable insights that support client decision‑making.

Draft quotes and Statements of Work (SOWs) for projects, including licensing, hardware, and labor.

Monitor project timelines and deliverables in collaboration with service and engineering teams.

Provide clear status updates, manage expectations, and resolve issues as needed.

Create and deliver our Orange Book presentations to engage new clients

Support onboarding of new clients and expansion of existing accounts.

Present service enhancements, lifecycle upgrades, or new opportunities that align with client needs.

Stay current with trends in creative tech, Apple in business, and the evolving MSP landscape.

Keep CRM records accurate and current.

Prepare light reports on account health, project progress, and budget usage.

Participate in internal planning meetings and strategy sessions.

4–7 years of experience managing B2B client relationships in a service‑driven business.

A deep appreciation for creative, nonprofit, or agency environments, with a working knowledge of how technology powers their work.

Familiarity with Apple products in business settings and willingness to learn technical concepts quickly.

The ability to turn complex IT into simple, client‑friendly recommendations.

Strong attention to detail—you can think big but never lose the small things.

CRM discipline (Autotask experience is a plus).

Comfort with a bit of chaos—and the creativity it demands.

Client Retention: 90%+

Upsell Revenue: $50K–$150K per year across your portfolio

Net Revenue Retention: 105%+

Q  Completion Rate: One per client per quarter

Client Satisfaction: NPS 90+ or equivalent qualitative feedback

We like music (even bad ‘80s music), creative spaces, and clients who care about their work. We dress B2B when needed—but prefer sneakers when we can. We believe technology should be simple, honest, and human. If that sounds like your style, we’d love to meet you.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions while working. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. No need for the dulcet tones of James Earl Jones, though it isn’t a bad thing. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive…