Client Partner

At Livefront, we help companies design and build world-class digital products that command attention and inspire joy. We've helped household names like Target, Samsung, General Mills, and Optum create experiences that have reached millions of people, and startups like Home Spotter and Credly build entirely new businesses that challenge their industries' status quo.

We're looking for an outstanding Client Partner to join our team. This is a senior-level position with the opportunity to work remotely.

Who you are

You know firsthand what it takes to ship a world-class digital product, and you are capable of inspiring and leading organizations to do just that. You understand that a bold product strategy is only the beginning, and the difference between a truly remarkable and an average product organization is the daily habits, rhythms, and relationships across the team.

An integrator with impressive emotional intelligence, your superpower is understanding the motives and desires of the stakeholders around you-and then making the connections and creating the conditions for everyone to thrive.

You are driven by the dream of creating a product that sparks joy and makes an impact, and you are grounded with the practical know-how to secure the influence, alignment, and budget to actually get it done. You're also curious and current when it comes to emerging technologies. You see AI not as a buzzword, but as a powerful toolkit to elevate human-centered product strategy, and you're ready to help our clients navigate what it means for their business and their users.

You help our clients grow their business, and in turn, grow our business.

What you will be doing

• Take ownership of client outcomes by deeply understanding our clients' business needs and placing our team in a winning position to partner with the client to accomplish their goals.
• Communicate Livefront's value proposition within our client organizations through presentations, conversations, and other day-to-day impressions.
• Manage communication between the client and Livefront with the intention of building trust and meaning-this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback.
• Earn deep client relationships through delivery excellence, expertise, and hospitality to establish trust.
• Nurture and develop new relationships within our client organizations and in collaboration with our business development team through networking, referrals, and active outreach.
• Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them.
• Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes.
• Craft Statements of Work for engagements that solve clients' needs, align to the strengths of Livefront's processes and methodology, and put our team in position to do our best work and drive impactful outcomes.
• Lead quarterly business reviews with key client accounts.
• Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains.
• Explore and advise clients on the practical application of AI and other emerging technologies that can enhance their digital experiences and improve business outcomes.
• Stay informed on trends in AI-enabled product innovation and translate those insights into opportunities for clients.
• Take accountability for the health of the client relationship, serving as an escalation point when needed, while providing regular updates to the broader growth team at Livefront.
• Identify and pursue new business opportunities within client organizations through account management best practices.
• Collaborate with Livefront product strategists, product managers and other delivery team members to execute on strategies that truly fit our clients' product needs and goals.
• Bring authoritative expertise in the realm of digital product strategy and management, offering your wealth of knowledge for the benefit of our internal and client teams.
• Ask for new business, both with our current client relationships and across other business units or teams within the client organization.
• Be responsible for account growth within a portfolio of client relationships, driving expansion on the project level (renewals and expansions of the current project scope) and the org level (new projects with new stakeholders within the same client).

Why you should apply

• You care about outcomes, and want a position that rewards accountability to results.
• You want to work with passionate and talented people who are always looking for ways to make things better.
• You understand the power of a strong business relationship built upon mutual interest and trust, and doing the daily work of forging relationships like that is what drives you.
• You're excited by the evolving possibilities of AI and how they intersect with digital design, strategy, and client value.
• You desire a work environment where…