Demand Planner, Direct To Consumer

Demand Planner, Direct To Consumer [DTC]

Join to apply for the Demand Planner, Direct To Consumer (DTC) role at Jellycat.

Jellycat is a privately owned, design‑led gift brand headquartered in London. We create innovative, luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The objective of the role is to deliver best‑in‑class demand plans for the Direct To Consumer (DTC) channel to ensure forecast accuracy, financial alignment, optimisation of inventory flow and effectiveness of the S&OP process by identifying trends, risks and opportunities.

• Develop the 18‑month rolling demand plan at SKU and category level to align with financial plans in collaboration with Commercial, Finance, Marketing and Operations functions.
• Analyse demand data and work closely with the eCommerce team to gain valuable consumer insights and adjust forecasts as required.
• Perform root‑cause analysis of supply/demand issues, provide commercial solutions and escalations when necessary.
• Analyse forecasting accuracy for the monthly performance management cycle, ensuring all forecast variations and exceptions are understood and supported with a recovery plan where required.
• Support and actively contribute to the monthly S&OP process by preparing demand data, generating forecast reports and participating in review meetings.
• Undertake regular data‑integrity checks of all demand‑planning master data fields to ensure forecasts can be supplied to Senior Planning and Production Planning without error.
• Apply product status and product lifecycle planning.
• Adjust demand plans to reflect seasonality, trends, marketing activity uplifts, product‑lifecycle changes, category strategy and consumer demand.
• Plan around new product introductions, considering cannibalisation of existing products.

• Own and maintain inventory reporting, including statistics on sales, inbound deliveries, stock holding, out‑of‑stock prevention and reorder analysis.
• Ensure optimal inventory levels are held to maximise sales and minimise inventory liability risk.

• Communicate risks and opportunities to the business.
• Ensure supply constraints are considered and supply‑chain information is communicated to the relevant teams.
• Analyse and report on forecast accuracy and bias measures, as well as quantitative and qualitative insights.

• 3‑5+ years relevant experience in a Merchandising or Demand Planning role.
• Retail and eCommerce experience required.
• Strong analytical and critical‑thinking skills with high business acumen to convert complex problems into actionable solutions.
• Experience with sales & operations planning (S&OP).
• Ability to communicate effectively and build cross‑functional relationships with a range of stakeholders.
• Ability to multi‑task in a fast‑paced, dynamic and high‑growth environment with multiple deadlines.
• Good presentation skills – ability to articulate potentially complex and vague concepts clearly; take a data‑led approach to meetings and updates.
• Advanced Excel skills essential.
• Demonstrable knowledge of end‑to‑end supply chain and different teams’ roles & responsibilities.

• Discretionary Bonus – all employees are eligible for an annual discretionary bonus based on the success of the company.
• Medical, Dental, Vision and other benefits – Jellycat offers coverage through Blue Cross Blue Shield of MN and a generous employer Health Savings Account contribution; dental coverage through Delta Dental of MN and vision coverage through VSP.
• 401(k) – eligible for a Safe Harbor 401(k) Plan with 100% employer match up to 5% and immediate vesting.
• Paid Time Off (PTO) – up to 30 days of combined vacation and sick time at the start of each calendar year.
• Employee Assistance Program – comprehensive and confidential support program.
• Paid Parking & Building Amenities – full‑time parking space provided; building amenities include on‑site medical clinic and pharmacy, state‑of‑the‑art fitness facility free of charge, on‑site snack bar and coffee shops.
• Regular Social & Team Events – active social committee hosts regular events to celebrate occasions and successes.

• Prolonged periods of sitting at a desk and working on a computer.

• $60k – $70k