Product Management - Merchant Services

• Are you a product thinker and doer — someone who takes initiative, is obsessed with delivering value to customers, and has a strong sense of accountability for outcomes?

• Do you know how to translate ambiguous ideas into clear product strategies and can balance customer empathy with data-driven decision-making?

• Are you a natural collaborator who enjoys working with cross-functional teams to create simple, impactful experiences for users?

• Are you unafraid to get into the details but always keep the big picture in mind?

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service.

We help business pay, get paid, optimize, and grow.

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As a P roduct Manager/Owner – Merchant Services , you will take end-to-end ownership of a moderately complex product or a major feature within our merchant services offering. This role is ideal for someone who thrives at the intersection of business strategy, customer needs, and technology execution. You wil l be responsible for developing and executing the roadmap, driving product performance, and delivering measurable impact through deep collaboration with Product Development and cross-functional teams.

You’ll represent the voice of our merchants, guiding the evolution of our product to meet market demand, maximize ROI, and achieve excellence in product delivery.

• Own end-to-end accountability for a low to moderately complex product or a significant or complex feature of a product.

• Develop and manage product roadmap, backlog, and driving performance against KPIs (financial and non-financial)

• Provide clear guidance to Product Management and Development on customer needs and expected outcomes

• W ork with Product Development to manage delivery in line with priorities

• E ngage key stakeholders across the business to ensure product success

• Responsible for overall product strategy and P&L, b alancing investments (money, time, people) in short ‐ term tactical product improvements with long ‐ term strategic product investments to maximize ROI

• Evaluate product performance, solicit feedback, integrate the voice of the customer into the product roadmap, and gather and present customer insights

• Define, drive, and monitor product KPIs across the business

• Engage with Product Development to guide the team and ensure business needs are met

• Collaborate with Product Development for roll out and release

• Bachelor's degree AND 2 years relevant experience;
  OR HS/GED AND 6 years relevant experience

• Technical understanding of product and customer requirements

• Successful track record in product development and product lifecycle management for multiple products lines

• Experience developing, presenting and launching product lines

• Experience collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities

• Knowledge of major product lines and potential applications

• Ability to perform quality assurance controls on product to drive product evolution

• Experience in Team Development and Motivation

• Experience with Financial Acumen

• Must be 18 years of age or older

• Bachelor's Degree in Marketing or Business Management

• 2 years of experience in Product Management

• Digital IQ and Technology Translator

Compensation

Benefits

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