Business Processes Consultant, SAP Concur Business and Adoption Office

Business Processes Consultant, SAP Concur Business and Adoption Office

We help the world run better At SAP, we keep it simple: you bring your best to us, and we ll bring out the best in you. We re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what s next. The work is challenging – but it matters. You ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The mission of the SAP Concur Business and Adoption Office is to help optimize our business to drive success. The Business Process Consultant will be responsible for global strategic initiatives and ongoing process optimization to deliver on-time, high-quality results that positively impact customer success, operational efficiencies, and capacity growth. This person will oversee projects and programs for the SAP Concur Solution Area organization and will interact with SAP Concur leaders around the world.

Responsibilities will include working on cross-department initiatives with Services, MBS, sales, Customer Success, marketing, and product. Day to day will include working within global service account teams to project manage initiatives and evaluating these initiatives for applicability around the world. This is a high impact position requiring strong analytical and creative problem-solving skills with exemplary planning and execution capabilities. The ideal candidate is self-motivated, driven, and has proven success in building and delivering large-scale global programs in a fast-paced and ever-changing environment.

This role reports to a VP of Concur Solution Area Hub.

• Work with Service Delivery and Global Services Operations to identify and drive a portfolio of strategic, organizational, and operational transformation initiatives
• Define and manage all program and project activities, including, but not limited to: scope and priority setting, help shape and/or drive technology and/or product requirements and scope from business requirements, project plans, identifying interdependencies, risk mitigation, issue tracking, quality management, resourcing, training and communication planning
• Plan and execute engagement process for adoption of global and regional methodology and best practices
• Drive stakeholder and leadership alignment across the business
• Ability to communicate to both executives and technology team members
• Build and monitor program metrics and KPI  while providing regular updates to leadership
• Provide regular and timely communication of program status and progress towards goals
• Map out and document processes, highlighting improvement opportunities
• Build and lead effective change management and communication strategies

• Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams
• Demonstrated expertise in creating and maintaining project deliverables such as project charter, project management plan, status reports, project timesheets, communications plan, budget, and schedule
• Strong stakeholder management skills with focus on listening to stakeholder and customer needs
• Data analysis/statistics, tools, and presentation experience required
• Accurate and effective oral and written communication skills
• Experience with developing content
• Ability to prioritize and meet deadlines
• Positive, customer-focused interpersonal skills and attitude
• Must be team oriented, self-motivated, and able to work with minimal supervision
• Significant personal initiative, high energy with a “can do” attitude and professional drive
• Critical thinking, ability to challenge thought processes productively, while maintaining strong business relationships
• Self-starter, flexible and adaptable
• Proficiency in Microsoft Office including Excel, PowerPoint, Project, SharePoint, Teams

• 3+ Years of project or program management experience, PMP preferred
• Exceptional…