Business Line Quality Assurance Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for the development, execution, and documentation of quality assurance testing for the Human Resources (HR) business groups. Participates in the overall Business Line Quality Assurance (BLQA) Program strategy, which addresses operational and compliance risks, as well as policy requirements. Partners with HR leaders and colleagues in all three Lines of Defense (IE. first/second/third line) to oversee the successful creation, implementation, and maintenance of an effective BLQA function.

The candidate will coordinate, monitor, test and manage the BLQA program in compliance with the enterprise policies and requirements. Candidate will work independently and report directly to the BLQA HR Lead Manager.

Responsibilities related to the BLQA program include but not limited to:

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically has seven or more years of experience in an applicable risk management environment
• Applicable certifications

Preferred Skills/Experience

• Expertise in testing, BLQA in a financial services setting
• Advanced knowledge of Risk/Compliance/Audit competencies
• Strong leadership and management skills of processes, projects, and people
• Excellent written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Strong organizational skills and ability to multi-task with many projects and deadlines
• Strong project management, issue management, and problem resolution skills
• Strong audit and/or process review experience
• Ability to lead team through a project/initiative and meet deadlines
• Ability to communicate effectively both verbally and written to all levels of personnel
• Strong presentation skills
• Ability to lead through conflict resolution
• Proficient computer skills, especially Microsoft Office applications
• Knowledge of Human Resources operations, products/services, systems, and associated risks/controls is a bonus
• Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Human Resources is a plus

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and…