Senior Product Manager - Lockers White Bear Lake, MN; hybrid

Senior Product Manager – Lockers, Full‑Time – White Bear Lake, MN (hybrid)

Join us to apply for the Senior Product Manager – Lockers role at Smarte Carte
. Salary: $125,000 – $150,000 / year
.

This position is not eligible for relocation. Must be eligible to work in the United States without visa sponsorship.

Full‑time benefits and bonus eligible! Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company‑Paid Life Insurance, Company‑Paid Short‑term Disability, Matching 401(k), Paid Time Off, Paid Holidays, Wellness Program, Company Outings and more!

Smarte Carte, Inc. is the leading concessionaire of self‑serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and operates in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and the United Kingdom.

Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. The company is committed to environmental responsibility by operating recyclable equipment and reducing its carbon footprint.

Do you enjoy setting the vision for new products and driving them through to execution? Then we are looking for you! We’re looking for a Sr. Product Manager (focusing on lockers) with hardware and software development experience to lead multiple critical product lines throughout their lifecycle. In this role, you will collaborate with internal teams and external partners to gather and prioritize requirements, define the product vision, and oversee execution to bring new, market‑leading solutions to life.

Market Research & Customer Insights

• Conduct market analysis to understand industry trends, competitive dynamics, and emerging technologies.
• Leverage customer research, data analytics, and user testing to validate opportunities and drive prioritization.
• Explore innovations from adjacent industries to inspire differentiated solutions.
• Partner with business development, sales, and marketing to identify unmet customer needs and whitespace opportunities.

Product Vision & Roadmap

• Develop and own a clear product vision and 5‑year roadmap aligned with company strategy.
• Translate business strategy, customer insights, and market opportunities into actionable product initiatives.
• Define success metrics (revenue, adoption, ROI, CSAT/NPS) and monitor product performance against them.
• Build and present business cases to secure investment and executive alignment.

Product Lifecycle Management

• Lead all phases of the product lifecycle: concept, design, development, testing, launch, growth, and sunset.
• Drive cross‑functional execution across hardware engineering, software engineering, design, QA, operations, and supply chain.
• Define and prioritize product requirements, user stories, and acceptance criteria with a focus on customer value and technical feasibility.
• Manage project scope, budget, and schedule to deliver high‑quality products on time and within cost targets.
• Collaborate with manufacturing and operations to ensure products are scalable, reliable, and cost‑optimized.
• Oversee certification, compliance, and quality assurance processes for hardware and software products.
• Develop go‑to‑market plans and ensure effective handoff to commercialization teams.

Stakeholder & Team Leadership

• Communicate vision, progress, risks, and forecasts to executive leadership and key stakeholders.
• Facilitate alignment between engineering, design, operations, marketing, and finance teams to achieve product goals.
• Influence and lead without direct authority across diverse, cross‑functional groups.
• Mentor and develop product team members to strengthen organizational capabilities.

Commercialization & Customer Success

• Partner with sales, marketing, and customer support to ensure successful product launches and adoption.
• Develop training, enablement, and support materials for internal and external stakeholders.
• Monitor post‑launch performance, customer satisfaction, and product usage;…