Major Account Program

Join to apply for the Major Account Program Support role at Deluxe
.

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

• Great Place to Work Certified and Best Place to Work awards; we believe people make a great organization.
• Benefits: 401(k), PTO, Medical, Dental, plus flexible time off, volunteer leave, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more.
• Culture: 42% of our team has been with us over 10 years due to people, benefits, diversity, and team culture.

Digital Payments Exchange position leads all day-to-day execution and support for major/enterprise and mid-market accounts. The role acts as liaison across multiple internal Digital Payments teams and supports business units to troubleshoot, document, and communicate resolution of issues. Serves as primary point of contact for clients for new production, data, and reporting services, fostering a positive client-company relationship.

• Client communications, reporting retrieval/distribution/communication, analysis and distribution, lead submission as applicable.
• Primary point of contact and SME for day-to-day client needs.
• Supports pursuit and deployment of additional programs or growth opportunities with clients.
• Maintains documentation related to the client campaign.
• Oversees client monthly billing, ensuring invoice accuracy and resolving issues.

• High School/GED with 4 years experience or Associate’s degree with 2 years experience.
• Client support and/or account management experience.
• Project management experience.

• High School/GED education. 5 years experience.
• Digital Payments product/technical knowledge.
• Experience providing client support for SaaS-based solutions.
• JIRA technology.
• Experience using Sales Force.
• Experience working with development teams and systems.
• Strong facilitation skills and ability to influence.
• Strong communication skills both written and verbal.
• Presentation skills.

• Must be 18 years of age or older.

The compensation range for this position is $24.00 - $26.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and internal equity.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

• Associate

• Full-time

• Sales and Customer Service