Senior Manager - Customer Strategy and Integration

Job Description

As the Senior Manager in Customer Strategy and Integration, you’ll bring the customer voice to partners’ strategies and identify opportunities to deliver long‑term value and achieve business goals. You’ll develop customer strategies leveraging primary and secondary research, behavioral, operational and performance data, and more to provide trusted perspectives on our customers. You’ll also partner to integrate those insights and strategies into business strategies as well as contribute to evolving our enterprise customer strategy and annual strategic planning process.

This role ultimately illuminates actionable insights and guides customer strategies to impact the business at Best Buy at the enterprise level.

This role is hybrid, meaning you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non‑Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

• Develop customer strategy deliverables that align to enterprise vision, strategy, and long‑range plans
• Drive stakeholder alignment through effective scoping, identifying cross‑functional partners and facilitating effective meetings
• Partner with internal data, analytics and research partners and/or external vendors to develop strategic outputs
• Influence and support business owners in the integration of customer insights and strategies, including informing plans and roadmaps
• Contribute to the development and evolution of our enterprise customer strategy and develop executive, officer and board‑of‑director level briefings

• 5 or more years of experience in a strategic or customer insights role
• 3 or more years of experience identifying and analyzing data to generate concise insights
• 3 or more years of experience working with large corporate organizations (directly or indirectly)
• 3 or more years of experience influencing business and senior‑level stakeholders
• Strong business acumen with a customer‑led mindset

• Experience in customer experience, research or insights
• Understanding of change management and change leadership
• Understanding of Human Centered Design (HCD) or design thinking
• Advanced PowerPoint skills

We’re committed to helping our people thrive at work and  offer generous benefits that address your total well‑being and provide support as you need it, especially key moments in your life.

• Competitive pay
• Generous employee discount
• Physical and mental well‑being support

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Req # 1013255

Brand Best Buy

Job Category Customer Office Group

Job Level Manager

Minimum Pay

Maximum Pay

Store Number or Department 900010 Corporate 1 MN

Address Line 1 7601 Penn Avenue South

City Richfield

State Minnesota

Search Categories Corporate, Marketing

Zip

Benefits Best Buy offers a range of benefits to support your overall well‑being, as outlined in the Benefits Guide. Eligibility may vary.