Local Service Director

At Gardner, we believe commercial construction should feel as welcoming as it is professional. That’s why we don’t just build and remodel, we build relationships, rooted in hospitality. Our mission is to set the platinum standard for our clients, partners, and team members by delivering exceptional results while embodying our core values: passion, humility, excellence, empathy, and nimbleness. We bring a hospitality-driven approach to every project, ensuring that every interaction is thoughtful, responsive, and human-centered.

You are a relationship builder, a strategic thinker, and someone who thrives in fast-moving, client-centered environments. You bring a hunter mentality for identifying new opportunities and a genuine commitment to building long-term relationships. You balance confidence with humility and communicate with clarity and care.

You enjoy mentoring others and creating an environment where people grow. You bring a steady leadership presence, a passion for continuous improvement, and the ability to guide teams toward strong outcomes. You take ownership, move quickly, think strategically, and always follow through.

You are energized by the idea of leading a service team where business development, client experience, and operational excellence work hand in hand, and you naturally embed Gardner’s core values and hospitality philosophy into how you show up, how you make decisions, and how you support your team and clients.

• Build and nurture strong client relationships across existing accounts and new opportunities.
• Actively pursue work with a hunter mentality and ensure Gardner is top of mind for service needs.
• Represent Gardner by responding immediately to needs, resolving escalations, and ensuring long term satisfaction.
• Network with trade partners, technicians, and industry peers to grow Gardner’s presence in the service market.
• Prepare timely, accurate, compelling proposals and estimates that reflect Gardner’s brand standards.
• Monitor industry trends and identify opportunities to expand service offerings.
• Partner with internal leaders to build confidence and capability in business development across the team.
• Track opportunities, manage disciplined follow-up, and hit defined growth targets.

• Recruit, develop, and retain a best-in-class Service Technician workforce. Create career paths that encourage long-term growth and engagement.
• Mentor Service Project Managers and hold teams accountable for safety, quality, service, and productivity.
• Implement workforce planning strategies to match technician strengths with client needs.
• Build and refine playbooks, SOPs, and systems that scale operations while preserving Gardner’s hospitality philosophy.
• Lead monthly WIP reviews to manage workload, resources, forecasting, and accountability.
• Foster a culture of ownership, accountability, and continuous improvement through clear expectations and consistent feedback.
• Own local divisional P and L performance, budgets, and cost controls.
• Analyze financial reports and adjust operations to meet profitability goals.
• Support escalated project needs when senior leadership involvement is required.
• Identify operational gaps, risks, and inefficiencies and implement corrective actions.
• Partner with senior leaders to ensure Service priorities align with Gardner’s broader growth strategies.

• 10 or more years of experience in the construction industry, with at least 5 years in a service, project management, operations, or business development leadership role.
• Bachelor’s degree in Construction Management or a related field, or equivalent years of experience.
• Demonstrated experience leading divisional growth or expanding market capabilities.
• Strong knowledge of estimating principles, unit costs, productivity rates, takeoffs, and bid strategy, with the ability to evaluate and challenge assumptions in estimates across multiple trades.
• Familiarity with project delivery methods and how service scopes integrate from preconstruction through closeout.
• Strong business development acumen with a hunter mentality, comfort…