Front of House & Event Manager

Position Overview

This is a 100%-time Civil Service position (classification 8422EV, Campus Operations Pro 2 - Event Management). The Front of House & Events Manager is one of two positions that reports to the Audience Services Manager. The Front of House & Events Manager shares the responsibility for all aspects of managing the audiences in the Carlson Family Stage & the Best Buy Theater including providing a safe, comfortable, and welcoming environment for a wide variety of people.

This individual must enjoy and be comfortable working in a venue with a wide variety of presentations during various days and times. The position also manages events within all public & private spaces. The ideal candidate is organized, detail oriented, has a welcoming approach, is passionate about Northrop's mission and vision, and upholds Northrop's values.

• Lead the Front of House staff and volunteers in the Carlson Family Stage & the Best Buy Theater.
• Recruit, hire, train and onboard paid ushers.
• Schedule and approve payroll for paid ushers.
• Coordinate with visiting companies, Box Office, Stage Management, Concessions & Merchandise sales to guarantee communication and planning is accurate, updated, and consistent.
• Lead a security team during on stage performances & events.
• Maintain the arrangement and appearance of public spaces, including study lounges.
• Secure and coordinate accessibility services including ASL, Audio Description, Captioning as well as Slido, a communication website.
• Serve as a Digital Front of House for online events.
• Complete Event Report after each event & track daily building attendance.
• Serve as a liaison among multiple departments to guarantee the highest quality of customer service in a safe, clean, and unique environment.
• Work with Stage-Management, Box Office, and Front of House staff to activate the running of the show or event (AKA "Calls the Show").
• Collaborate with other Northrop staff members to research, create, implement, and evaluate a comprehensive organizational customer service program.

• Serve as the Event Coordinator and/or assist in creating & executing floor plans of spaces used for private events, receptions, meetings, lectures.
• Ensure floor plans, event timetables and specific information are shared with internal and external individuals including catering management & staff.
• Lead a team to physically set up tables, chairs, podiums, and signage prior to events and restore rooms at the end of events.
• Provide general support by assisting to coordinate guests, faculty, staff, and students using spaces throughout the Northrop building.

• Provide staffing support at Northrop events and performances, as necessary.
• Serve on Northrop Employee Committees on a rotating basis, representing the Front of House Department and serving as an advocate while accomplishing the committee goals.
• Assist in all deliveries and pickups to and from Northrop.
• Perform other duties as assigned contributing to the mission of Northrop.

• Bachelor's degree and two or more years of combined experience working in a public venue and or theater with customer service as a focus or a combination of related education and work experience to equal six years.
• Ability to work on your feet in a multi-level building using stairs; use of a 2-way radio; and lift up to 50 lbs.
• Experience in recruiting, hiring, training, and evaluating paid & volunteer ushers.
• Experience/proficiency in Microsoft Word, Excel, Access, and Google Suite.
• Strong organizational skills and extreme attention to detail.
• Proven skills in making decisions, and self-directing work activities; responding to internal and external constituents, establishing positive working relationships, and responding in a timely manner to all.
• Experience coordinating medical emergencies, facility evacuations, patron issues involving the Police & Fire Departments.
• Ability to de-escalate or reduce the intensity of a conflict or potential physical situation.
• Experience managing confidential materials and information with sensitivity and discretion.
• Effective communication skills and experience interfacing…