Account Manager

Overview

Propelis is seeking a highly organized Account Manager to ensure a positive client experience in the execution of production art files related to instore signage. The ideal candidate is proactive in problem-solving and takes ownership of deadlines to deliver quality work the first time. Join a growing organization and dedicated team by applying today.

Manage Projects

• Lead the day-to-day client engagement to ensure a positive company experience
• Identify and define new projects
• Track and manage the routing reviews for multiple vendors  signage
• Manage project timelines ensuring on-time delivery
• Liaison between retailer, Propelis, creative agencies and vendors
• Train vendors in online routing tool

Ensure Quality

• Know your client, their process and preferences to operate as the client s brand guardian for consistency
• Document all critical information that may impact consistency
• Ensure all order entries are complete and concise when delivered to production and client
• Facilitate the approval process for vendor-supplied signage

Lead Teamwork

• Communicate client preferences to create consistency across the production network
• Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations
• Lead the client Pre-Pro Meetings for low complexity projects
• Understand the client, brands, internal processes, etc., and share knowledge with internal teams
• Demonstrate an appetite to learn and develop, exhibiting an innate curiosity that influences others

Drive Results

• Manage reporting and tracking for projects both internally and externally, such as:
• Client weekly status reports
• Item request reports

• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business

• High School Diploma or GED equivalent
• Some college/associate s degree preferred
• Equivalent of 3+ years of experience preferred
• Previous experience in customer service and/or project management
• Experience in the design, print, or production art industry preferred

• Full comprehension in reading work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• Proficiency in Illustrator, Photoshop, and general knowledge of the Adobe Creative Suite
• Proficiency in Excel, Smartsheet and Share Point

• High sense of urgency and willingness to go the extra mile, always one step ahead
• Adaptable to accommodate client personalities and preferences, and build trust
• Focused on the little details, but never losing sight of the big picture
• Highly organized: can juggle multiple tasks without dropping any
• Flexible and proactive: always having a plan B (and C and
  
  D)
• Leads with guidance while empowering direct reports to deliver projects on time and to quality

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear
• Frequently required to stand; walk and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Vision and color vision; ability to adjust focus

Our compensation reflects the cost of labor across several U.S. geographic markets. The U.S. pay range for this position is $45,292 - $56,615 annually. The final pay will consider location, experience, and other job-related factors. Group benefits include health care plans with prescription drug coverage, dental, vision, life insurance, a flexible spending account or health savings account, disability coverage, and a 401(k) plan.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

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