Account Manager

Propelisis is seeking a highly organized Account Manager to ensure a positive client experience in the execution of production art files related to instore signage. The ideal candidate is proactive in problem-solving and takes ownership of deadlines to deliver right the first time.

As the Account Manager, you are the client’s primary contact, responsible for managing and meeting client expectations while handling a high volume of projects for our clients’ vendors and creative agencies. From kickoff to quality output, you will ensure projects flow through the Propelis production network and client systems with proactive communication. You will have direct contact with clients’ vendors and creative agencies.

Tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

The current working environment is remote. The position could also be based out of our Brooklyn Park location, if preferred.

• Manage Projects:
  Lead day-to-day client engagement to ensure a positive company experience; identify and define new projects; track and manage routing reviews for multiple vendors’ signage; manage project timelines to ensure on-time delivery; act as liaison between retailer, Propelis, creative agencies, and vendors; train vendors in the online routing tool
• Ensure Quality:
  Know your client, their process and preferences to operate as the client’s brand guardian for consistency; document critical information that may impact consistency; ensure all order entries are complete and concise when delivered to production and client; facilitate the approval process for vendor-supplied signage
• Lead Teamwork:
  Communicate client preferences to create consistency across the production network; highlight areas requiring key decisions and at-risk initiatives; lead client Pre-Pro Meetings for low-complexity projects; share knowledge with internal teams and demonstrate curiosity to influence others
• Drive Results:
  Manage reporting and tracking for projects internally and externally (e.g., client weekly status reports, item request reports); participate in process improvement efforts and production meetings to foster a positive creative impact on the business

• High School Diploma or GED equivalent
• Some college/associate’s degree preferred
• Three or more years of experience preferred
• Previous experience in customer service and/or project management
• Experience in the design, print, or production art industry preferred

• Ability to read work instructions and business memos
• Proofreading skills
• Ability to work independently
• Strong verbal and written communication skills
• Strong ability to build relationships with cross-functional partners internally and externally
• Proficiency in Illustrator, Photoshop, and general knowledge of the Adobe Creative Suite
• Proficiency in Excel, Smartsheet and Share Point

• High sense of urgency and willingness to go the extra mile to ensure everything is accounted for
• Adaptable to accommodate client personalities and preferences; build trust
• Attention to detail while maintaining focus on the big picture
• Highly organized and capable of managing multiple tasks simultaneously
• Flexible and proactive with contingency planning
• Leads with hands-on guidance and equips others to deliver projects on time and to quality

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. The following physical requirements are commonly performed in this job. There may be occasions when the employee is asked to perform duties with different physical requirements. Notify management of any limitations.

• Regularly sit, use hands to finger, handle, or feel, and talk or hear
• Frequently stand, walk, and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Vision and color vision, and ability to adjust focus

Our compensation reflects the cost of labor across several U.S. geographic markets. The U.S. pay range for this position is $45,292 - $56,615 annually. We consider location, experience, and other job-related factors when determining pay. Group benefits include health care plans with prescription drug coverage, dental, vision, life insurance, flexible spending accounts or a health savings account, short/long-term disability, and a 401(k) plan.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.