Account Manager

Account Manager – Yale Mechanical

At Yale Mechanical, we design, install, and service HVAC, plumbing, sheet metal, building automation, millwright, and dock & door systems for commercial and industrial facilities across the Twin Cities and beyond. From troubleshooting a rooftop unit in the middle of January to installing cutting‑edge systems in new construction, our work keeps businesses running strong. Backed by the national strength of Service Logic, we combine the resources of a large organization with the feel of a local, hands‑on team.

If you thrive on problem‑solving and want your work to make a real impact, Yale is the place for you!

Client Relationship Management

• Act as the primary liaison for assigned accounts, ensuring client satisfaction and addressing their needs.
• Represent the full spectrum of Yale Mechanical’s services to clients.

Account Retention & Growth

• Focus on retaining existing clients while identifying opportunities for account growth and increased profitability.
• Collaborate with the Director of Sales and VP of Service to develop and expand existing accounts and secure new business.

Strategic Planning

• Develop and implement proactive repair, replacement, and upgrade plans, as well as long‑term capital strategies with key customers.
• Create account plans for key customers to ensure their ongoing satisfaction and loyalty.

Professionalism & Team Support

• Maintain professionalism in all client interactions and uphold the company’s reputation for excellence.
• Work closely with others to share updates, flag unusual circumstances, and request additional resources when needed.
• Perform other duties as assigned by department leadership.

• Minimum 5 years’ experience in service coordination or service/account management, preferably within the construction industry.
• Excellent written and verbal communication skills; able to interact professionally with customers, technicians, and management.
• Strong organizational and planning skills.
• Comfortable in a fast‑paced, technology‑driven service environment.
• Professional, respectful presence on the phone, via electronic communications, and physically in the office.
• Basic knowledge of sales, service and accounting processes.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and office equipment.
• A team player who can also work independently with minimal supervision.
• GED or high school diploma.
• Must pass a criminal history background check.

• Ability to sit for extended periods of time working at a computer or handling dispatch communications.
• Ability to talk, hear, and communicate clearly.
• Ability to work in a fast‑paced environment, managing multiple priorities simultaneously.
• Frequent use of hands and fingers to type, handle paperwork, operate office equipment, and use a telephone.
• Capacity for critical thinking and decision‑making under time‑sensitive conditions.
• Ability to maintain composure and professionalism when handling urgent service requests or challenging situations.
• Occasionally stand, stoop, walk, kneel, crouch, or crawl.
• Reach and use hands to handle, carry, and utilize tools or materials.
• Use close vision and adjust focus as needed.

This is a salaried, exempt role, paying at an annual gross range between $70,000 and $115,000, depending on experience. We also offer incentive programs, a comprehensive benefits package—including medical, dental, vision, ancillary programs, life and disability insurance, employer‑matched 401K, ongoing training and safety programs.

Since 1939, Yale Mechanical has built a reputation for delivering exceptional mechanical contracting services across the Twin Cities—handing HVAC, plumbing, industrial, millwright, docks & doors, and more. Joining Yale, you’ll be part of a supportive, hands‑on crew that values you. We foster a work environment built on collaboration, respect and trust, where technicians and support staff lean on one another to get the job done.

We believe in investing in our people—giving you opportunities to grow, stay sharp, and build a long career with us, not just a job.