Customer Services Specialist

Job Class:
Customer Service Specialist

• Job
• Location:
  
  Minneapolis
• Full/Part Time:
  Part-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 03/06/2026
• Closing Date: 03/12/2026
• Hiring Agency/Seniority Unit:
  Veterans Affairs Dept / Vets Home-Mpls-Insuff Wk Tm
• Division/Unit:
  Minneapolis Veterans Home / Mpls Front Desk Staff
• Work Shift/
  
  Work Hours:
  
  Evening Shift, 3:30 pm - 8:00 pm
• Days of Work:
  Week 1:
  Fri, Mon;
  Week 2:
  Sat, Sun
• Travel Required:
  
  No
• Salary Range: $20.32 - $25.41 / hourly
• Classified Status:
  Classified
• Bargaining Unit/Union: 218 - Insufficient Work Time/Unrep
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position will be 16 hours per pay period and provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis. This position is also responsible for daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch services; monitors security equipment and various equipment repair services; and also provides backup for various administration clerical staff duties.

The Minnesota Veterans Home in Minneapolis provides skilled nursing care in a supportive environment that fosters a stable, healthy, and meaningful life for Veterans. We offer a creative, fun, collaborative, and stimulating work environment that encourages professional growth.

The Minneapolis Home is located on Minnehaha Avenue, which has connecting highways and public transportation options for an easy commute. The beautiful 53-acre wooded campus includes mature oaks and pines, nature trails and biking paths overlooking the Mississippi River.

• Skill in customer service sufficient to schedule and confirm appointments, answer questions, and advise customers of policies, procedures, and regulations as well as to provide prompt, courteous, and accurate information to customers in person, on the phone, and through e‑mail and other correspondence.
• Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence.
• Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff.
• Ability to open, sort, and deliver mail.

Experience working in an office/clerical setting in a long‑term care facility.

• A Minnesota Department of Human Services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.
• A Tuberculosis (Mantoux) screening (or chest x‑ray) is required prior to employment.
• Employment reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at  or email careers.us. For additional information about the application process, go to http://(Use the "Apply for this Job" box below)..

If you have questions about this position, contact Cindy Juliar iar.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job #, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Cindy Juliar iar.us.

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays…