Box Office Student Lead

In addition to the standard tasks of a Box Office Student Worker, this position assists with coordinating student staff and ushers, ticket sales, and running of front‑of‑house operations for events managed by the Department of Fine & Performing Arts. Work locations include Pfeiffer Hall, Wentz Concert Hall, the Theatre at Meiley‑Swallow Hall, and Madden Theatre.

• Assist with onboarding new box office student workers—training, conducting secondary interviews, and other related tasks.
• Compile the desk shift schedule and implement it into Sling as instructed by management.
• Serve as the Day of Show point‑person to other student workers and to patrons.
• Coordinate and communicate with volunteer ushers professionally, arranging sign‑ups and emailing announcements or reminders.
• Process and sell tickets for performances through the online ticketing system, in person, on the phone, or via online orders.
• Interact with event patrons in a professional manner.
• Contribute to team goals and initiatives by attending student trainings, working collaboratively on projects, and assisting department staff as needed.
• Prepare for performing arts events by setting up will‑call, ticket sales, usher sign‑ins, and/or venue set‑up.
• Attend and assist with the coordination of monthly in‑service meetings to communicate with department staff about programming, season updates, changes, and other important employment information.
• Open and close the box office during appropriate shifts and for performances.

• Currently employed as a North Central College Box Office Student Worker.
• Have completed at least one year in the position of North Central College Box Office Student Worker.
• Ability to deliver a high level of professionalism and customer service.
• Computer proficiency is necessary, along with excellent attention to detail.
• Available to work some night and weekend hours to accommodate the performance schedule (usually a minimum of 2–3 events per month). Summer availability is preferred, though not required.

North Central College is an Equal Opportunity Employer. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources at  or humanresourcestrl.edu. Determinations for reasonable accommodation will be made on a case‑by‑case basis.

10/18/2022

Required fields are indicated with an asterisk (*).

• * Are you currently enrolled as a North Central College student?
  • Yes
  • No
• * Have you worked as a NCC Box Office Student Worker for at least 1 academic year?
  • Yes
  • No
• * Please describe a time you went above and beyond in your role as Box Office Student Worker (Open Ended Question)