Data Entry Clerk II

Data Entry Clerk II

Category: Administration

Main location: United States, Minnesota, Minneapolis

Position : J

Employment Type: Full Time

Hourly Rate: $20.23/hour

CGI Federal is looking for experienced Support Associates to support the Minneapolis Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
  • At the Information Station, ensure appointment is scheduled.
  • Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
  • Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
  • Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet‑and‑greet,” set‑up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re‑batch into the system.

• High School diploma or GED.
• Three years of general office experience performing clerical tasks such as coding, filing, posting, opening mail, running mail through metering machines, and calculating charges.
• Two years of experience utilizing office software, specifically Microsoft Office.
• Capable of performing tasks while maintaining a high level of accuracy.
• Ability to work in one place and traverse the office on a continuing basis.
• Must maintain constant awareness of all aspects of internal and external security.
• Ability to successfully complete the CGI Background Investigation, including 50 State Criminal, Education and Employment checks. Credit and/or Driving Records check may be required.
• US citizenship and ability to obtain MRPT clearance.
• Ability to frequently lift and carry up to 45 lbs.; position may require long hours of standing.

• Communication (Oral/Written)
• Customer Service & Support
• Data Entry
• Detail‑oriented
• Microsoft Office

• Secure Building and gated parking
• Near Public Transportation
• 401(k) Plan and Profit Participation for eligible professionals
• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at U You will need to reference the Position  the position in which you are interested. This email address is only to be used for individuals who need an accommodation to apply for a job.

CGI will not discriminate against employees or applicants for disclosing their own pay or the pay of others unless they have formal authority to access that information, in compliance with applicable laws.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status in accordance with applicable federal, state, or local laws.

All CGI offers of employment in the U.S. are contingent upon successfully completing a background investigation. Background investigations may include credit checks if required for the role or security clearance. CGI will consider applicants with arrests and convictions in accordance with all local regulations.