Document Processor Lead

Document Processor Lead at ECMC Group

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Under limited direction, serves as an expert in the processing of rehabilitation documents and resolves complex customer inquiries.

• Measure the quantity of rehabilitation accounts and update reports.
• Conduct quality assurance audits by reviewing accounts for accuracy and communicate results with employees while providing coaching.
• Act as the first point of contact for questions for Rehabilitation Document Processors.
• Receive and log rehabilitation documents.
• Review documents for completeness and accuracy.
• Review FRED schedules and financial statements to ensure they match documents.
• Input information on various screens and fields to reflect results of review.
• Update notes in FRED and EPIC as necessary.
• Follow up with staff and borrowers as appropriate to resolve discrepancies.
• Comply with all ECMC Group Policies.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or GED.
• 3+ years of experience in a call center or high-volume operations environment.

• Strong data entry skills.
• Effective written and verbal communication skills with the ability to convey information clearly to individuals or groups.
• Proficient knowledge and skills using a computer-based office suite environment, Microsoft Windows or Mac Office.
• Ability to work with high volumes efficiently and accurately.
• Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards.
• Basic analytical and problem‑solving skills.
• Strong customer service and telephone communication skills with the ability to anticipate, understand and manage customer expectations.
• Ability to manage conflicting priorities and handle multiple tasks or projects concurrently.
• Ability to consistently carry out job responsibilities.

• Reports to:
  
  Manager Internal Collections.
• Direct Reports – N/A.

Office:
Work is normally performed in a typical interior/office environment that requires normal safety precautions.

Job involves sitting most of the time; walking, lifting, bending, and standing may be minimally required.

Rarely, if ever – less than 10% of the time.

• Hourly range: $25.00 – $29.00 per hour.
• Required to work normal hours to successfully perform job responsibilities.
• May require occasional overtime.
• Significant data entry and high-volume document processing.
• Frequently subjected to interruptions, multiple calls and inquiries.
• Noise level usually quiet to moderate.

• Health & wellness benefits:
  Medical, dental, and vision insurance plan options with generous employer subsidy; company paid life & disability insurance, pre‑tax flexible spending accounts, robust wellness programs.
• Financial benefits:
  
  Generous 401(k) plan with company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year, commuter subsidy.
• Education benefits:
  Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. adicionais de benefícios educacionais podem ser reembolsados pré‑impostos acima de $5.250.