Patient Access Administrator

The Patient Access Administrator aids in the efficiency and workflow of the Benefits Investigation team. As part of the Customer Operations Department, the Administrator plays a vital role in the day-to-day functions of obtaining patient access to Kerecis products. The Administrator takes in verification requests from the sales force and customers, verifying the accuracy of patient information and implementing a stream‑lined process.

The Patient Access Administrator is based on‑site in a Kerecis office. This role reports to the Patient Access Administrator Manager.

• Protect confidential patient health information (PHI) at all stages of the verification of benefits process
• Manage case creation
• Make outbound calls as necessary
• Help maintain Kerecis customer relationship management (CRM) system for accuracy
• Manage the Reimbursement email inbox and answer general inquires
• Support Patient Access Specialists to process cases
• Complete administrative tasks within the Customer Operations Department as assigned
• Maintain a high quality of work, facilitating the ability for more patients to receive access to treatment with Kerecis products through accurate and timely case creation
• Other tasks and responsibilities as assigned

• Basic level understanding of medical insurance
• Strong verbal and written communication skills
• Passionate about providing patients with access to care
• Astute attention to detail
• Ability to work on a team aiming for collective success
• Ability to work independently and problem solve

• High school diploma or equivalent required, bachelor’s degree preferred
• Min 1 year in transferrable administrative or comparable role preferred

Salary Range: $45,000-$60,000

This job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary.

Kerecis is an Equal Opportunity Employer.