Retail Assistant Store Manager

Seniority level

• Mid-Senior level

• Other

• Sales and Business Development

$13.00 to $19.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn up to 8% on transactions, which could average an additional TBD per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees granted one week of paid vacation after completing six months of service. Additional week after one year, two weeks on each anniversary thereafter, adjusted per state/local requirements.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter up to five years, adjusted per requirements.
• Employee discounts available from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for eligible full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive/productive environment. The role partners with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations. As a customer‑centric leader, you analyze store financial statements to meet financial goals, execute the company’s asset protection program, promote our business, and target new customer acquisitions.

All employees work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Facilitate a customer‑centric environment by engaging customers and rapidly addressing issues.
• Monitor and assist in training pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes: inventory, loan management, merchandising, store presentation, systems, and enterprise‑level reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Meet or exceed First Cash operating standards.
• Monitor loan qualification and buying processes to ensure value and integrity.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees to ensure understanding of mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated supervisory ability.
• Ability to work with firearms and obtain certification.
• May be asked to assist a customer outside the building or retrieve items from external storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Can work in multiple locations as needed.
• Must work a flexible retail schedule, including weekends and holidays.
• The role will involve 40+ hours per week; hours are based on business needs.
• Computer literate and able to operate POS systems and common office machines.
• Multi‑tasking ability in a fast‑paced environment.
• D…