Site Manager

A Manager is responsible for the overall site operation with emphasis on customer service, staffing, equipment and site maintenance, sales and wash volume, quality, and performance.

• Fulfill and promote the company’s mission and values (represented by the WASH acronym).
• Responsible for overall site operation in its entirety.
• Strive to surpass customer expectations.
• Recruiting, hiring, developing, and maintaining a team of people that will deliver a clean vehicle to customers in a safe, fast, and friendly manner.
• Train and coach the wash team frequently to emulate company safety, customer relations, wash procedures and to comply with all company policies.
• Monitor employee behavior and counsel as necessary.
• Develop the weekly schedule for all employees.
• Determine disciplinary measures and terminate team members when necessary.
• Obtain, review and send all new hire documentation to HR department in a timely manner.
• Resolve customer concerns, complaints, and damage claims.
• Maintain incident reports for all accidents reported at the store and follow up on incidents to resolution.
• Create Purchase orders for all customer repairs and send to accounting department.
• Check operation of equipment and components daily.
• Perform equipment maintenance procedures as scheduled.
• Repair equipment (or coordinate repair) as necessary.
• Maintain a clean, attractive, and safe facility.
• Enforce safety standards.
• Complete opening and closing duties.
• Interact with suppliers by handling all purchases for the wash location.
• Review, approve and send all invoices to the accounting department in a timely manner.
• Maintain budgeted operational costs.
• Maintain accurate records and generate reports as requested.
• Assist in the management of chemical and vending inventory.
• Handle cash transactions/deposits ethically, efficiently, and accurately.
• Comply with Rocket Fast! Employee Handbook.
• Seek and communicate among other managers to improve company procedures.
• Always strive to do a better job and to motivate others to do the same.
• Other responsibilities and tasks as necessary.

• Strong interpersonal skills.
• Computer literate.
• Enjoy working outdoors.
• Mechanically inclined.
• Organized.
• Excellent verbal and written communication.

Our mission is to provide an exceptional customer experience in a fun, friendly, and clean environment and to exhibit a positive family and community spirit in everything we do.

• W - WELCOME our customers and let them know we appreciate them.
• A - ALWAYS be ATTENTIVE to our customers and ALWAYS have a great ATTITUDE.
• S - SMILE - It makes people happy.
• H - HELPFUL
  - Show helpfulness to our customers. If a customer needs assistance, help them. Don’t wait for them to ask.

Full-time

• $50,000 annual salary.
• Monthly sales bonuses.
• Commission on all sales.

• Paid weekly.
• Rotating schedule.
• Free weekly car wash.
• Paid sick leave and vacation.
• 401k with employer match.