IT Support Specialist

At JH Kelly
, we’re seeking a friendly, customer-focused IT Support Specialist to join our IT team and provide timely, effective technical support to our employees across offices and jobsites. This is a primarily on-site role based in our Milwaukie, OR location, with the ability to travel occasionally to our other office locations as needed. If you’re energized by troubleshooting issues, creating helpful resources, and thriving in a collaborative environment, this is your opportunity to make an impact with a legacy construction leader.

Celebrating over a century of excellence, JH Kelly is a fourth-generation, family-owned construction powerhouse known for tackling complex commercial and heavy industrial projects. With offices in Vancouver, Longview, Seattle, Bellingham, WA, and Milwaukie, OR, we’re an industry leader fueled by an award-winning team committed to safety, quality, and a dynamic, tight-knit culture. Learn more about our story at

We’re searching for a proactive, patient professional with strong communication skills who enjoys helping users of all technical levels. You’re organized, detail-oriented, and adept at structured troubleshooting while knowing when to escal…

The IT Support Specialist is an entry-level, on-site service desk role responsible for providing friendly, timely support to JH Kelly employees through phone calls and help desk tickets. This position resolves common day-to-day issues for Windows workstations/laptops, mobile devices, Microsoft 365 collaboration tools, and standard peripherals; documents work in the ticketing system; and escalates more complex problems to senior IT team members.

The role also contributes to self-service documentation and basic user training resources to improve technology adoption and reduce repeat issues.

Pay Range: $23–$30 per hour (DOE), FLSA non-exempt (overtime eligible).

Answer and triage inbound IT support phone calls; create and update help desk tickets, gather required details, and set clear expectations with users.

• Provide walk-up and in-person support for employees in the office; coordinate with remote team members for escalations and advanced troubleshooting.
• Resolve common Tier 1 issues by following standard procedures and knowledge base articles (e.g., account/password issues, MFA support, email/Teams, printing, basic VPN/WiFi connectivity, and workstation troubleshooting).
• Use approved remote support tools to assist employees at other offices and jobsites while working on-site; escalate complex issues to senior IT staff and vendors as needed.
• Manage work through the ticketing system: categorize and prioritize requests, document troubleshooting steps and outcomes, communicate updates, and meet team service targets (SLAs/response goals).
• Support onboarding/offboarding tasks as assigned (basic device setup, standard software installs, and account access requests following approved processes).
• Install, configure, and maintain peripherals, including printers, monitors, docks, cameras, and conference room A/V systems; coordinate vendor support as needed.
• Assist with device provisioning, imaging, deployment, and replacement activities; support basic asset tracking and lifecycle processes.

• Create and maintain self-service documentation such as knowledge base articles, quick-reference guides, and short how-to resources for everyday IT tasks and internal applications.
• Assist with basic user training (remote and on-site) as needed, including new user orientation on standard tools (e.g., Microsoft 365, MFA, printing, and access processes).
• Partner with the IT team to identify common issues and improve documentation, workflows, and communication to reduce repeat tickets.
• Document recurring problems and recommended fixes; contribute to continuous improvement of support processes and knowledge base quality.

• Follow IT policies, change procedures, and security best practices (e.g., MFA, least privilege, data handling).
• Identify and promptly report suspected security incidents, policy violations, or high-risk…