Dispatcher Lead

Overview

JOB SUMMARY The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

SCHEDULE SCHEDULE 1:
Mon-Fri 14:00-22:30

COMPENSATION Regular - Full-time; $23.00-$24.10 per hour/non-exempt position.

• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

• Experience: Minimum 1 year of experience within a Communications Center/leadership role; phone correspondence and customer service experience.
• Education: High School Diploma or equivalent (GED).
• Skills: Strong personnel management and staff development skills; effective oral and written communications skills; effective interpersonal and problem-solving skills; effective time-management and organizational skills.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.