Roadside Assistance Technician​/Tow Driver

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Job Type: Full time

Exempt/Non Exempt:
Hourly

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home.”

Below are details about our Roadside Assistance Technician opportunities.

As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes.”

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• Hourly rates starting at $2,404 for Wisconsin. Pay rate determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign on bonus; split payout at 90 and 180 days of employment (eligible only for new applicants).
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holiday.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and much more.

• High school diploma or equivalent and a valid driver's license.
• 21 years of age or older.
• Valid state driver's license with minimal driving infractions or incidents.
• If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
• Ability to lift materials weighing up to seventy-five (75) pounds.
• Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

Provides roadside service to AAA members. Works primarily out of office with frequent up to 95% of work time exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered…