Regional Fleet Specialist

Regional Fleet Specialist

Join the Johnson Controls team as a Regional Fleet Specialist in Milwaukee, WI.

$67,900.00/yr - $84,000.00/yr

• Competitive salary
• Generous vacation, holiday, and sick leave – 15 days of vacation in the first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – effective from day one
• Extensive training and development opportunities with exceptional resources
• Collaborative and supportive team environment
• Commitment to safety through our Zero Harm policy
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The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).

• Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
• Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
• Engage directly with field leaders and drivers to reinforce compliance with fleet policies and elevate non-compliance when necessary.
• Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
• Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
• Drive SLAs/KPIs to operational excellence and customer satisfaction.

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in customer service, fleet operations, or a related field.
• Strong communication, organizational, change management, and problem‑solving skills.

• Experience working in fleet operations or with field-based teams.
• Familiarity with exception reporting and escalation workflows.
• Understanding of fleet compliance standards and service coordination.

• Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
• Accountability – Holds stakeholders responsible for compliance and timely resolution.
• Attention to Detail – Tracks escalations and exceptions with precision.
• Problem Solving – Navigates service challenges and escalates effectively.
• Compliance Awareness – Promotes and enforces adherence to fleet policies.
• Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.

• Preferred location is Milwaukee, WI.
• Candidates not in Milwaukee will be considered but must be able to work in a local office.
• Minimal travel – 1-2 times per quarter.

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