Intern - Wraparound Milwaukee Care Coordination

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Job Code: 2024-SPECIALI-020

Location:

Milwaukee

Department:
Wraparound

FT/PT Status:
Internship

General Information on Population:

WCS holds a contract with Wraparound Milwaukee and Milwaukee County, which includes Wraparound, REACH, Youth CCS, and CORE Care Coordination services. All four systems of care provide community-based mental health programming to youth and young adults with a mental health diagnosis.

Wraparound: Serves youth up to age 18 (or 20 in special circumstances) who are on court orders and working with Children, Youth, and Family Services (CYFS) and/or the Division of Milwaukee Child Protective Services (DMCPS).

REACH: Services youth up to age 18 who have been referred by someone in the community for extra supportive services related to mental health needs.

Youth CCS: Serves youth and young adults through age 22 who are at a lower level of need than youth in Wraparound and REACH but still need coordination of care to meet their mental health needs through formal services.

CORE: Services youth and young adults ages 12-22 who are going through a first episode of psychosis or are deemed to be clinically high risk for psychosis.

Care Coordinators in all four programs facilitate monthly “Child and Family Team Meetings” which is gathering all those who work with the youth, along with the youth and their parent(s)/guardian, and any natural supports the family would like to involve, to talk about what progress has been made and to brainstorm ways to further help the youth and family meet their needs.

Care Coordinators facilitate the monthly meetings with providers to make sure services are running efficiently and effectively.

Care Coordinators: support in ensuring needs of the family are comprehensively met in a variety of settings and send referrals for services to put together a team of individuals to support the family, which will look different for every family based on their needs. Some examples of potential services include therapies (such as canine therapy, art therapy, equine therapy, in-home therapy, in-office therapy), physical fitness services and yoga, supportive services for parents, tutoring/educational support, and mentoring/crisis stabilizers.

Care Coordinators also provide support at court hearings (if the youth is involved in court) to provide the mental health lens of what's happening with a youth and how the team is addressing the needs of the youth, including how the team is trying to help the youth/family be safe.

Care Coordinators and/or other team members will also attend IEP Meetings to support a youth/family in the school setting, as well as medication evaluations, where they sit in on visits with a psychiatrist and the youth/parent to collaborate with the psychiatrist on services they might recommend, and also help provide information from the service provider perspective on how the youth is doing.

In addition, Care Coordinators work with individuals supporting the youth in the community (family members, recreation programming, after-school programming, etc.) to ensure a family has natural support, which helps strengthen a family and work toward sustainability.

• Strong interest in helping others and learning about mental health needs
• Strong desire to build up the skills of others to improve their lives and the lives of those around them
• Interest in community-based mental health services
• Interest in working with youth within the juvenile justice system and youth working with child protective services
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth
• Ability to address all situations from a trauma informed approach
• Ability to work closely as a team with other professionals
• Ability to be independent and self-directed; maintain accountability and responsibility
• Eagerness to learn and willingness to ask any questions to enhance ability to perform job responsibilities and meet their own expectations of what they want to learn through the internship/practicum
• Maintain client confidentiality within all written and verbal communications
• Ability to use time efficiently and effectively
• Strong organizational skills, ability to manage multiple complex tasks, strong professional communication and teamwork.
• Flexibility in scheduling time on site to accommodate youth/family/team availability
• Working knowledge of positive child/youth development; patience and understanding of difficult life needs
• Ability to interact with escalating youth and/or parents in a calm and professional manner; ability to respond appropriately in crisis situations
• Willing/able to travel to family homes in the community, utilizing own…