Direct Care Support Professional

Primary

Location:

Assigned at hire (C2 Apartments or The Courage House)

Status: Full-time, Non-Exempt

Courage+ provides housing and other programmatic support for LGBTQ+ youth and young adults who have experienced housing insecurity, foster care, or other out-of-home placements. We operate through trauma-informed care and healing; respect, and affirmation of residents’ diverse identities is centered in all we do.

This Direct Care Support role offers the opportunity to be trained and work across two Courage+ programs:

• Resident Advocate at C2 Apartments
  :
  Support young adults (18-24) in a transitional living program designed to promote independence and self-sufficiency.
• Youth Development Coordinator at The Courage House
  :
  Provide trauma-informed direct care, supervision, and skill-building support for youth ages 12–17 in a QRTP-licensed, 24/7 operating group home.

While your primary location will be the Courage House
, you will receive cross-training to fill shifts and provide support across both programs as needed.

• Provide active supervision for youth in QRTP Certifiedgroup home, maintaining safety and program structure.
• Facilitate daily routines including school attendance, hygiene, chores, meals, and recreational activities.
• Document incidents and behaviors, administer medications as needed, and provide transportation whether that be through company vehicle or public transit oversight.
• Support youth in age-appropriate life skills development and fostering the vision of their future and young adult life.

• Supervise young adults living in the transitional apartments, ensuring safety and program regulations.
• Implement daily schedules and communal living activities.
• Document resident activities and maintain confidential communication with external providers as needed.
• Assist residents with life skills such as cooking, cleaning, budgeting, and navigating community resources to meet weekly case management goals and program tier progression.

• Uphold trauma-informed care principles, confidentiality, and agency mission.
• Build trusting relationships with residents to minimize and de-escalate crises.
• Must provide engaged, continuous supervision of all residents.
• Participate in all ongoing trainings and staff meetings.
• Model healthy coping behaviors and provide therapeutic interactions consistent with agency policies.
• Maintain care and cleanliness of the facility and grounds.
• Support and implement goals set in Case Management and Treatment Planning
• Applicants must be willing to work nights, weekends, and holidays.

• Bachelor’s or associate’s degree in Social Work, Sociology, Psychology, Counseling and Guidance, Criminal Justice, Special Education, or related field preferred.
• Minimum two years’ experience working with LGBTQ+ youth or similar populations preferred.
• Must be at least 21 years old.
• CPR and First Aid certification preferred; required within six months of hire.
• Valid driver’s license, willingness to submit driving record annually, and ability to transport youth.
• Background check and TB test required.
• Ability to work flexible hours including evenings, weekends, and holidays is mandatory.

• Ability to sit, stand, walk, climb stairs, and lift up to 25 pounds regularly.
• Exposure to cleaning chemicals, bodily fluids, and potential communicable diseases.
• Residential environment with variable noise levels.
• Reasonable accommodations available for disabilities.
• Proficiency at computer literacy.
• Ability to work a minimum of 15 hours/week, with the understanding that weekly hours may vary given the demands of a continuously staffed, 24/7 care environment.
• Hourly rate $20–$23 with shift differentials for 3rd shift.
• $150/month healthcare stipend for full-time employees.
• Paid time off and 7 federally recognized paid holidays, plus your birthday.
• Access to 403b retirement plan with employer match.
• Ongoing training and professional development opportunities.