Care Coordinator; Wraparound

Job Information

Job Code: 2025-SPECIALI-020

Location: Milwaukee

Department: Wraparound

FT/PT Status: Full Time

• Maintain a caseload of approximately 8 children and families.
• Contact enrolled children and families within 48 hours of enrollment; set up initial visit within 5 business days.
• Schedule and attend weekly visits; facilitate monthly Child and Family Team Meetings; maintain regular phone contact with families and providers.
• Assemble a Child and Family Team within 2 weeks of enrollment by interviewing the family and identifying key supporters.
• Within the first 30 days, coordinate the meeting of the Child and Family Team and develop an individualized Plan of Care, including a 24‑hour Crisis Plan.
• Monitor the provision and quality of services supplied to the family; act as liaison when new services/resources are needed.
• Advocate for children and families across settings (home, educational, court, community). Attend court hearings as representative of Wraparound Milwaukee.
• Seek community resources and modify Service Assessment Report (SAR) as needed; arrange transportation for youth/young adults to appointments and services.
• Provide or secure support and crisis/emergency services for youths and families; maintain accurate information online.
• Collaborate with other individuals engaged with the youth and family; keep Wraparound Milwaukee informed of all emergencies or critical incidents.
• Attend in‑services, staff meetings, and consultations; assist with coverage for co‑workers as needed.

• Minimum of a bachelor’s degree in a relevant area of education or human services and at least one year of continued experience providing mental health services.
• Complete 85 hours of Wraparound philosophy and policy training and attend a Family Orientation within 6 months of hire.
• Working knowledge of computer applications (Windows and Microsoft Word).
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all employee requirements including references, criminal background check, drug test, and driver’s license check.

• Follow agency and Code of Conduct; adhere to established policies and procedures.
• Dress in a respectful manner; maintain a respectful demeanor and presentation at all times.
• Must not post any client identifying information on any web‑based social networking sites.
• Conduct self in an ethical manner; maintain professional relationships; sensitivity to cultural issues; demonstrate commitment to agency values and mission.

• Positive child/youth development; patience and understanding of traumatic life situations.
• Ability to interact with escalating youth and parents in a calm and professional manner.
• Follow oral and written instructions; respond appropriately in crisis situations.
• Proficient with Microsoft Word and Excel; perform basic computer functions; use time efficiently and effectively.
• Ability to multi‑task; sensitivity towards cultural, ethnic and disability issues.

Work Relationship and Scope: Reports directly to the Wraparound Supervisor. Has contact with a wide variety of individuals including clients, family members, program staff, consultants, and external agencies.

Working Conditions: Work is performed primarily in a busy office environment managing caseloads; outreach in the community and families’ homes; flexible schedule including evenings and weekends.

Physical Demands: Duties require possible activity while monitoring or interacting with youth; may use physical intervention; driving required.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other characteristic protected by federal, state or local law.